SupportCenter Plus is a comprehensive help desk software designed for businesses aiming to enhance customer support operations. Ideal for IT teams and customer service departments, it excels with its multi-channel support, robust reporting tools, and customizable workflow capabilities.

What are the main features of SupportCenter Plus?

Multi-Channel Support

Cater to your customers' needs by engaging them across various communication channels. SupportCenter Plus centralizes communication, ensuring that no customer request goes unnoticed.

• Email Integration: Seamlessly manage customer emails directly within the system.
• Phone Call Logging: Document and track phone interactions efficiently.
• Chat Support: Real-time assistance to enhance customer satisfaction.
• Social Media Monitoring: Address service requests through social platforms.

Advanced Reporting and Analytics

Gain insight into your support operations with powerful reporting features. SupportCenter Plus provides in-depth analytics to help you make informed decisions.

• Custom Reports: Generate reports tailored to your specific needs.
• Performance Metrics: Assess key performance indicators for continuous improvement.
• Historical Data Analysis: Track trends and patterns over time.
• Graphical Dashboards: Visualize data for easier interpretation.

Customizable Workflows

Adapt SupportCenter Plus to fit your organization's unique processes. With customizable workflows, streamline your support operations for optimal efficiency.

• Drag-and-Drop Workflow Design: Design processes that align perfectly with your business needs.
• Automation Rules: Set triggers and actions to minimize manual efforts.
• Service Level Agreements (SLAs): Define and manage service expectations effectively.
• Task Management: Coordinate tasks and responsibilities within your team seamlessly.