Vision Helpdesk : Efficient Helpdesk Software for Seamless Support

4.7

Based on +200 reviews

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Vision Helpdesk: in summary

Vision Helpdesk is a comprehensive support management software designed for businesses of all sizes. It offers powerful features such as multi-channel ticketing, automation tools, and insightful reporting to enhance customer service efficiency and streamline workflow processes.

What are the main features of Vision Helpdesk?

Multi-channel Ticketing System

The multi-channel ticketing system allows businesses to handle customer inquiries from various platforms efficiently.

Integrate emails, calls, chat, and social media into a unified platform.
Prioritize, categorize, and assign tickets automatically.
Reduce response times and improve customer satisfaction.

Automation and Workflow Management

Enhance productivity with automation and workflow management tools that eliminate repetitive tasks.

Create custom rules for ticket assignment and escalation.
Automate routine responses to frequently asked questions.
Implement SLA policies for prompt resolution.

Comprehensive Reporting and Analytics

Unlock business insights with comprehensive reporting and analytics to improve service strategies.

Generate detailed reports on ticket resolution times and agent performances.
Identify trends and patterns in customer issues.
Monitor support efficiency with real-time analytics.

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Vision Helpdesk: its rates

standard

Rate

On demand

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