HaloITSM: in summary

 HaloITSM is an IT Service Management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third party applications such as Azure DevOps, Office365, Lansweeper, Facebook and much more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

Its benefits

Modern & Intuitive; Highly Configurable; Cost Effective

Certifications:ISO 27001

HaloITSM - Video
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HaloITSM: its rates and features

Standard
€29.00
/month /user

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Customer reviews about HaloITSM

4.8
Based on 185 reviews
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HaloITSM
4.8
Based on 185 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.