ManageEngine Servicedesk Plus: in summary

ServiceDesk Plus is the service management platform from ManageEngine, the IT management division of Zoho Corporation. ServiceDesk Plus is a comprehensive IT service management (ITSM) tool. 

Boost your IT support 

  • Manage the entire IT support cycle

  • Automatically assign tickets based on technician availability

  • Notify technicians and users at each step in the support cycle 

  • Automatically record with archiving at regular intervals

Ensure high availability of services

  • Streamline planning and development with automated workflows

  • Classify and process IT support requirements 

  • Integrate IT projects based on requests

  • Present available IT services to users

  • Set up reports for tracking modules in a few clicks

Manage the entire IT environment

  • Easily perform desktop and mobile device management activities 

  • Ensure maximum compliance with strict authentication processes

  • Extend ticketing capabilities to your IT department

Its benefits

ITSM best practices

ITAM

Strong customer focus

Certifications:ISO 27001, ISO 22301, ISO 27018

ManageEngine Servicedesk Plus - ServiceDesk Plus overview demo
ManageEngine Servicedesk Plus - Video 1
ManageEngine Servicedesk Plus - Streamline change and release management with the drag-and-drop visual workflow builder.
ManageEngine Servicedesk Plus - Deliver delightful employee experiences across your enterprise services with ServiceDesk Plus' ESM capabilities.
ManageEngine Servicedesk Plus - Manage your ticket queues more quickly and easily with the Kanban View, available in the all-new UI of ServiceDesk Plus Cloud.
ManageEngine Servicedesk Plus - Zia, the AI-powered service desk assistant, provides instantaneous self-help for end users while helping technicians boost operational efficiency.
ManageEngine Servicedesk Plus - Build custom automations that make work easier for technicians by automating repetitive tasks.

ManageEngine Servicedesk Plus: its rates and features

Standard
$10.00
/month /user
Professional
$21.00
/month /user
Enterprise
$50.00
/month /user
Agent productivity
Agent productivity
Agent productivity
Agent collision detection
Agent collision detection
Agent collision detection
Approval Workflows
Approval Workflows
Approval Workflows
Business Rules
Business Rules
Business Rules
Canned responses
Canned responses
Canned responses
Priority Matrix
Priority Matrix
Priority Matrix
Public and private notes
Public and private notes
Public and private notes
SLA Policies
SLA Policies
SLA Policies

Clients alternatives to ManageEngine Servicedesk Plus

Customer reviews about ManageEngine Servicedesk Plus

4.3
Based on +200 reviews
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ManageEngine Servicedesk Plus
4.3
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.