ManageEngine Servicedesk Plus: in summary
ServiceDesk Plus is the service management platform from ManageEngine, the IT management division of Zoho Corporation. ServiceDesk Plus is a comprehensive IT service management (ITSM) tool.
Boost your IT support
Manage the entire IT support cycle
Automatically assign tickets based on technician availability
Notify technicians and users at each step in the support cycle
Automatically record with archiving at regular intervals
Ensure high availability of services
Streamline planning and development with automated workflows
Classify and process IT support requirements
Integrate IT projects based on requests
Present available IT services to users
Set up reports for tracking modules in a few clicks
Manage the entire IT environment
Easily perform desktop and mobile device management activities
Ensure maximum compliance with strict authentication processes
Extend ticketing capabilities to your IT department
Its benefits
ManageEngine Servicedesk Plus: its rates and features
Standard $10.00 /month /user | Professional $21.00 /month /user | Enterprise $50.00 /month /user | |
|---|---|---|---|
Agent productivity | Agent productivity | Agent productivity | Agent productivity |
Agent collision detection | |||
Approval Workflows | |||
Business Rules | |||
Canned responses | |||
Priority Matrix | |||
Public and private notes | |||
SLA Policies | |||
More features |
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