Review ManageEngine Servicedesk Plus: Comprehensive ITSM software for companies of all sizes - Appvizer

ManageEngine Servicedesk Plus

Comprehensive ITSM software for companies of all sizes
Presentation of ManageEngine Servicedesk Plus

ServiceDesk Plus is the service management platform from ManageEngine, the IT management division of Zoho Corporation. ServiceDesk Plus is a comprehensive IT service management (ITSM) tool. 

Boost your IT support 

  • Manage the entire IT support cycle

  • Automatically assign tickets based on technician availability

  • Notify technicians and users at each step in the support cycle 

  • Automatically record with archiving at regular intervals

Ensure high availability of services

  • Streamline planning and development with automated workflows

  • Classify and process IT support requirements 

  • Integrate IT projects based on requests

  • Present available IT services to users

  • Set up reports for tracking modules in a few clicks

Manage the entire IT environment

  • Easily perform desktop and mobile device management activities 

  • Ensure maximum compliance with strict authentication processes

  • Extend ticketing capabilities to your IT department

Advantages of ManageEngine Servicedesk Plus

  • ITSM best practices
  • ITAM
  • Strong customer focus
  • Certifications:ISO 27018, ISO 22301, ISO 27001
Information on ManageEngine Servicedesk Plus
Software edited by ManageEngine Servicedesk Plus
Data stored in the following countries: Australia, India, China, Ireland, Netherlands, United States of America (USA)
List of the available languages: Arabic, Chinese, Croatian, Czech, Danish, Finnish, French, German, Hebrew (modern), Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovene, Spanish, Castilian, Swedish, Thai, Turkish, Vietnamese
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Streamline change and release management with the drag-and-drop visual workflow builder.
Deliver delightful employee experiences across your enterprise services with ServiceDesk Plus' ESM capabilities.
Manage your ticket queues more quickly and easily with the Kanban View, available in the all-new UI of ServiceDesk Plus Cloud.
Zia, the AI-powered service desk assistant, provides instantaneous self-help for end users while helping technicians boost operational efficiency.
Build custom automations that make work easier for technicians by automating repetitive tasks.

Prices and features of ManageEngine Servicedesk Plus

Standard
$10.00

/month /user

Agent productivity

Agent collision detection
Approval Workflows
Business Rules
Canned responses
Priority Matrix
Public and private notes
SLA Policies
+ 42 other features
Professional
$21.00

/month /user

Agent productivity

Agent collision detection
Approval Workflows
Business Rules
Canned responses
Priority Matrix
Public and private notes
SLA Policies
+ 42 other features
Enterprise
$50.00

/month /user

Agent productivity

Agent collision detection
Approval Workflows
Business Rules
Canned responses
Priority Matrix
Public and private notes
SLA Policies
+ 42 other features

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