Freshservice: Next-Generation IT Service Management Solution

Review Freshservice: Next-Generation IT Service Management Solution - Appvizer

What is Freshservice? 

Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agent’s workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies that rely on legacy systems in a hybrid cloud model and modernized organizations that run their IT operations entirely via the cloud. By deflecting repetitive requests, speeding up resolution times, and improving access to systems, Freshservice can streamline service management across all business lines in an enterprise.

What are the benefits of Freshservice? 

Intuitive UI - Freshservice delivers a customer-grade end-to-end employee and customer experience through its thoughtfully designed easy-to-use interface

Our UI has been designed to cater to employees, admins and agents that use the platform. 

Intelligent - Leveraging the power of AI through our very own Freddy AI platform for intelligent and contextual service delivery. 

Build a predictive model for known problems, provide intelligent classification and improve effective detection. 

Extensible -  With a host of integration options available through the Freshworks marketplace, extend the digital capabilities of your organisation 

Our Freshworks platform provides feature-rich, secure and high-quality apps with serverless application architecture based on AWS that provides a centralized experience across products for easier governance. 

Editor: Freshworks

Strengths of Freshservice

  • Asset management
  • Customer Service
  • Reporting and analytics
  • Certifications: GDPR

Freshservice demo and screenshots

Improve agent productivity by triaging incoming tickets and providing ML-powered suggestions and responses, Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more. Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integrations and an apps marketplace. Empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot.

Freshservice customers

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Freshservice pricing and features

Plans & Pricing

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Shared Dashboards and Reports
Task Management
Customer Support
Help Desk
Live Chat
Tickets Allocation
Data Asset Management
GDPR Audit
Bug Tracker
Change Management
Configuration Management
Incident Management
Problem Management
Release Management
Self Service Portal
Agile SCRUM Organization framework used to develop a complex product
Process & Workflow
Change Request
Task Management & Alerts
Inventory Management
Project Management
Kanban Board
Project Planning
Project Report
Project Templates
Projects Overview / Follow Up
Task Planning Tasks roll out in order to organize the project


Integration & Interoperability
API, Web Service Restful APIs
Mobile App
Security & Confidentiality
Access Restriction on IP Addresses
Secure Sockets Layer (SSL)
Single Sign-On (SSO)
24/7 Support
Community (FAQ, Forum)
Help Desk (Phone, Email, Ticket, Chat)
Knowledge Base (tutorials, demos)

Data hosted in the following countries: Australia, India, United States of America (USA)

Integrations Freshservice

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Capacity Planning: the Ultimate Guide
What is capacity planning and how can you use it to best align your human and material resources with the needs of your business? Find the answers in our guide!

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