Freshservice: in summary

What is Freshservice? 

Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agent’s workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies that rely on legacy systems in a hybrid cloud model and modernized organizations that run their IT operations entirely via the cloud. By deflecting repetitive requests, speeding up resolution times, and improving access to systems, Freshservice can streamline service management across all business lines in an enterprise.
 

What are the benefits of Freshservice? 

Intuitive UI - Freshservice delivers a customer-grade end-to-end employee and customer experience through its thoughtfully designed easy-to-use interface

Our UI has been designed to cater to employees, admins and agents that use the platform. 

Intelligent - Leveraging the power of AI through our very own Freddy AI platform for intelligent and contextual service delivery. 

Build a predictive model for known problems, provide intelligent classification and improve effective detection. 

Extensible -  With a host of integration options available through the Freshworks marketplace, extend the digital capabilities of your organisation 

Our Freshworks platform provides feature-rich, secure and high-quality apps with serverless application architecture based on AWS that provides a centralized experience across products for easier governance. 

Its benefits

Asset management

Customer Service

Reporting and analytics

Certifications:GDPR

Freshservice - Video
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Freshservice - Improve agent productivity by triaging incoming tickets and providing ML-powered suggestions and responses,
Freshservice - Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more.
Freshservice - Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integrations and an apps marketplace.
Freshservice - Empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot.

Freshservice: its rates and features

standard
Rate
On demand

Clients alternatives to Freshservice

Customer reviews about Freshservice

4.5
Based on +200 reviews
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Freshservice
4.5
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.