Target First is designed for businesses aiming to enhance customer interactions in real-time. This software empowers support teams with intuitive live chat capabilities, robust analytics, and seamless integration with your CRM, making it a game-changer in the customer engagement domain.

What are the main features of Target First?

Live Chat Capabilities

Engage directly with your website visitors to resolve their queries on the spot. Facilitating instant support leads to higher customer satisfaction and conversion rates.

• Customize Chat Widgets: Adjust the design, positioning, and greeting messages of your widgets.
• Automated Responses: Use AI to handle common questions, leaving your agents free for complex issues.
• File Sharing: Share documents, images, and videos effortlessly within the chat window.

Robust Analytics

Gain deep insights into customer interactions and agent performance with comprehensive reporting tools. Make informed decisions to optimize your support process.

• Real-Time Visitor Monitoring: Track visitor behavior and engagement on your website.
• Agent Performance Reports: Analyze response times, resolution rates, and customer satisfaction scores.
• Customizable Dashboards: Tailor your analytics dashboard to display key metrics that matter to your business.

CRM Integration

Seamlessly connect Target First with your existing Customer Relationship Management system to create a unified customer support experience. Synchronize data and automate processes for improved efficiency.

• Bidirectional Syncing: Automatically update customer information in both systems.
• Trigger Workflows: Trigger CRM-based workflows directly from the chat interface.
• Contextual Customer Information: Access customer history and preferences directly within the chat window.