AANCALL provides a suite of cloud-based communication services including hosted PBX, SIP trunking, WhatsApp Business API integration, and SMS/MMS messaging, built to support global business telephony needs. Designed for small to mid-sized enterprises as well as growing call centers, AANCALL offers VoIP-based solutions that streamline communication workflows, reduce telephony costs, and support seamless integration with CRM platforms like Zoho and HubSpot.

With over 10 years of expertise and services across 150+ calling countries, AANCALL enables businesses to unify voice and messaging operations across geographies. Key advantages include:

• Cloud-hosted PBX systems with auto attendants and internal routing

• SIP trunking via Tier 1 carriers for better call quality and reliability

• Integrated messaging and voice APIs for agile customer interaction

What are the key features of AANCALL?

Hosted PBX for flexible, cost-effective telephony

AANCALL’s cloud-hosted PBX platform is designed to provide enterprise-grade features without the hardware overhead of traditional phone systems. Businesses can:

• Deploy cloud or on-premises PBX depending on infrastructure needs

• Set up auto attendants, call forwarding, IVR menus, and voicemail-to-email

• Enable seamless internal communication between teams or branches

• Manage users and extensions via a web-based admin portal

This setup enhances scalability and business continuity while reducing IT overhead.

SIP trunking through Tier 1 global carriers

For companies managing high volumes of outbound and inbound calls, AANCALL provides SIP trunking backed by Tier 1 carriers, delivering:

• Reliable global call termination across 150+ countries

• Reduced per-minute costs and bundled calling packages

• DID numbers in over 75 destinations to localize business presence

• Compatibility with existing PBX infrastructure for smooth migration

SIP trunking enables organisations to scale voice capacity flexibly based on operational demands.

WhatsApp Business API and omnichannel messaging

AANCALL supports business messaging via Meta’s WhatsApp Business API, along with SMS/MMS integration for omnichannel outreach:

• Send transactional and promotional messages via SMS, MMS, and WhatsApp

• Use AANCALL APIs to automate message flows from CRM or customer service tools

• Reach customers in over 50+ countries with global messaging compliance

• Enhance customer engagement with rich media support in messaging

These tools support real-time communication strategies for sales, support, and operations.

AI-powered call transcription and summarisation

AANCALL recently added AI-based transcription and call summary tools to help teams extract actionable insights from voice calls:

• Automatically transcribe calls for quality control and compliance

• Generate call summaries to aid CRM logging or team handoffs

• Use voice data for training, sales follow-ups, or dispute resolution

• Improve agent performance with searchable transcripts

These capabilities turn unstructured audio data into structured, analysable insights.

CRM integration and unified communications

AANCALL integrates with widely used CRM platforms, ensuring that customer interaction data is captured consistently:

• Direct integration with Zoho CRM, HubSpot, and other tools

• Click-to-call and automatic call logging from within the CRM

• Enables contextual calling with access to customer history during conversations

• Supports additional API-based integrations for workflow automation

These integrations help unify customer data across communication channels.

To summarize

AANCALL provides businesses with a modular, scalable, and global-ready communication infrastructure. Its strength lies in blending traditional PBX reliability with modern VoIP agility, and complementing it with messaging and AI features. Key benefits include:

• Cloud-hosted PBX that reduces operational overhead and improves call flow

• Tier 1 SIP trunking that ensures reliable, cost-efficient voice connectivity

• WhatsApp and messaging APIs for enhanced customer engagement

• AI transcription for turning conversations into insights

• Seamless CRM integration that connects voice data with customer records

AANCALL supports businesses in creating more agile, data-driven communication environments with global reach and operational flexibility.