Review Twilio Flex: A Flexible Contact Center Platform - Appvizer

Twilio Flex

A Flexible Contact Center Platform
Presentation of Twilio Flex

Customization without limits

The Twilio Flex solution meets all business needs for contact centers. It is possible to customize all platforms (call routing, interface color) Each agent's desktop is unique thanks to the ready-to-use programmable building blocks. The main objective is to meet the needs of each client by simplifying the work tool.

The call center solution offers unparalleled adaptability by supporting preferred communication channels and adding voice messages, videos, live chat, and other possible widgets.

An integrable and controllable solution

Twilio Flex provides the opportunity to monitor the call center in real time. Thanks to a dashboard, it is possible to visualize crucial data to try to quickly improve agent performance and optimize task management on contact centers.

Flex is also a solution that allows quick integrations into your organization. The deployment of a contact center takes only a few minutes thanks to the pre-configured dashboard and additional modules. The server-less infrastructure provides unprecedented scalability.

The solution is fully compliant with the various RGPD standards and has ISO 27001 certification. Safety, compliance, and the resolution of numerous issues is a priority for Twilio.

Advantages of Twilio Flex

  • Certifications:PCI-DSS, GDPR, ISO 27001
Information on Twilio Flex
Software edited by Twilio
Data stored in the following countries: United States of America (USA)
List of the available languages: English, French, German, Hebrew (modern), Italian, Portuguese, Spanish, Castilian
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Prices and features of Twilio Flex

Standard
Rate

On demand

Application Customization

Modules

Collaboration

Scheduling
Task Management

Communication

Call Recording
Chat Box / Instant Messaging
Fax
Notifications
+ 21 other features

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