Twilio Flex: in summary

Customization without limits

The Twilio Flex solution meets all business needs for contact centers. It is possible to customize all platforms (call routing, interface color) Each agent's desktop is unique thanks to the ready-to-use programmable building blocks. The main objective is to meet the needs of each client by simplifying the work tool.

The call center solution offers unparalleled adaptability by supporting preferred communication channels and adding voice messages, videos, live chat, and other possible widgets.

An integrable and controllable solution

Twilio Flex provides the opportunity to monitor the call center in real time. Thanks to a dashboard, it is possible to visualize crucial data to try to quickly improve agent performance and optimize task management on contact centers.

Flex is also a solution that allows quick integrations into your organization. The deployment of a contact center takes only a few minutes thanks to the pre-configured dashboard and additional modules. The server-less infrastructure provides unprecedented scalability.

The solution is fully compliant with the various RGPD standards and has ISO 27001 certification. Safety, compliance, and the resolution of numerous issues is a priority for Twilio.

Its benefits

Certifications:GDPR, ISO 27001, PCI-DSS

Twilio Flex - Quickly Deploy a Cloud Contact Center Using Twilio Flex
Twilio Flex - Video 1
Twilio Flex - Screenshot 1
Twilio Flex - Screenshot 2

Twilio Flex: its rates and features

Standard
Rate
On demand
Application Customization
Modules
Collaboration
Scheduling
Task Management
Communication
Call Recording
Chat Box / Instant Messaging
Fax
Notifications

Clients alternatives to Twilio Flex

Appvizer Community Reviews (0)

The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.

No reviews, be the first to submit yours.

Twilio Flex
No user review