Apizee Diag Help Desk: Customer video assistance solution

Apizee Diag Help Desk is a remote assistance solution specifically designed for support and contact centers. Our solution is installation-free and allows your employees to assist a user, for example, with a breakdown or a technical problem. The assistance is done entirely remotely by sending a link by sms or email in order to realize a remote assistance. A simple link is enough for your collaborator to treat and solve the problem quickly, as soon as the first request is made by the customer. Collaborative tools are available on the platform in order to exchange files or to give instructions to the user.

Apizee Diag Help Desk will offer you the possibility to show and accompany the user in his environment with the assistance of a remote expert. You will thus be able to reduce your costs and avoid travelling to your customers.

Editor: Apizee

Strengths of Apizee Diag Help Desk

  • Increase the rate of resolution at the first intervention
  • Improving the satisfaction rate
  • Reduce your operational costs
  • Certifications: GDPR

Apizee Diag Help Desk demo and screenshots

Apizee Diag Help Desk customers

Apizee Diag Help Desk pricing and features

Plans & Pricing

Standard
Contact us

Features

Collaboration
Content Publishing & Sharing
Managing Attachments
PDF Annotation
Screen Sharing
Shared Whiteboard
Communication
Chat Box / Instant Messaging Live discussion via a Webchat
Full HD Video
Live User Status
Live Video Stream
Push Notifications
Video Conference Audio and video calls with two or more people
Video Encryption
Video Replay
VoIP Calls Phone conversations
Voice Encryption
Password Management
Password encryption
Testing
Application Monitoring
Customer Profile
Personalization
Web Design
Responsive Design

Services

Mobility
Responsive Web Interface (RWD) Application crafting to provide an optimal experience
Support
24/7 Support

Data hosted in the following countries: France

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