Apizee Diag Help Desk is a remote assistance solution specifically designed for support and contact centers. Our solution is installation-free and allows your employees to assist a user, for example, with a breakdown or a technical problem. The assistance is done entirely remotely by sending a link by sms or email in order to realize a remote assistance. A simple link is enough for your collaborator to treat and solve the problem quickly, as soon as the first request is made by the customer. Collaborative tools are available on the platform in order to exchange files or to give instructions to the user.
Apizee Diag Help Desk will offer you the possibility to show and accompany the user in his environment with the assistance of a remote expert. You will thus be able to reduce your costs and avoid travelling to your customers.
Strengths of Apizee Diag Help Desk
- Increase the rate of resolution at the first intervention
- Improving the satisfaction rate
- Reduce your operational costs
- Certifications: GDPR