Help Scout : Customer support software
Help Scout: in summary
What is Help Scout?
Help Scout is created for companies that want to deliver the best possible service to their customers. The distinguishing factor of this solution is its ability to do without the use of "tickets" to manage customer issues through support. For those dedicated to supporting, a customer case will resemble a conversation put into context (case assignment, customer history, customer status, standardized responses, etc.).
Features of Help Scout
- Knowledge Base,
- Email Management,
- Surveys & Feedback,
- Multi-Channel Communication,
- Archiving & Retention,
- Signature Management,
- Spam Blocker,
- Call Center Management,
- Social Media Integration,
- Cataloging/Categorization,
- Self Service Portal.
Help Scout - Help Scout: Basic knowledge (tutorials, demos), Webmail (email management) Monitoring customer satisfaction 
Help Scout - Help Scout: Notifications, Basic knowledge (tutorials, demos), Customer Support Dashboard 
Help Scout - Help Scout: Auditing & Certification (SAS 70, ISO 27001/2, TRUSTe) Allocation of tickets, support (phone, email, ticket) 
Help Scout - Help Scout: Customer Profile, Daily Backup, Support (phone, email, ticket) 
Help Scout - Help Scout: Case Management, support (phone, email, ticket), lift problems 
Help Scout - Help Scout: Customer Profile, lift problems, customer support Dashboard 
Help Scout - Help Scout: Basic knowledge (tutorials, demos), APIs, Web service, Basic knowledge wiki Help Scout: its rates
Standard
$15.00
/month /user
Clients alternatives to Help Scout
Streamline customer service with integrated support ticketing, live chat, and knowledge base.
See more details See less details
Zendesk is a leading Customer Support software designed to enhance customer service experiences. It features an all-in-one support ticketing system, live chat capabilities for instant connection, and a comprehensive knowledge base to empower customer self-service. Zendesk's customizable platform allows businesses to tailor support channels to meet their specific needs, ensuring efficient and effective client interactions.
Read our analysis about ZendeskBenefits of Zendesk
Omnichannel Approach
World leader, rapid changes
To Zendesk product page
Streamline sales management with our CRM software. Automate tasks, track leads, and analyze data to increase efficiency and revenue.
See more details See less details
Our CRM software offers a user-friendly interface, customizable dashboards, and real-time reporting. Improve communication with customers and team members, and never miss a follow-up with automated reminders. Gain insights into sales performance and make data-driven decisions to grow your business.
Read our analysis about monday CRMBenefits of monday CRM
Quick Setup and Fast Adoption
Customizable to Fit Any Business Need
Advanced Automation of Repetitive Tasks
To monday CRM product page
Square is a payment processing and business management platform designed for small and medium-sized businesses (SMBs).
See more details See less details
It offers point-of-sale (POS) systems, online payments, invoicing, and financial tools, helping businesses accept payments, manage sales, and grow efficiently. With solutions for both in-person and digital transactions, Square simplifies commerce across multiple industries.
Read our analysis about Square POSTo Square POS product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.