Vivantio : Service Management for the Entire Organization
Vivantio: in summary
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. Integrate with your tech ecosystem to enable greater visibility for agents and more robust, data-driven decision making.
Built on the ITIL 4 framework and fully configurable without code, Vivantio meets each service team's unique requirements while helping them adhere to best practices. Flexible licensing options -- including concurrent licenses -- make Vivantio an affordable, full-featured choice for growing organizations.
Vivantio offers:
- Ticketing & queues
- Knowledge management & self-service portals
- Asset management
- Built-in CRM
- Automation & AI features
- Reporting & analytics
Its benefits
No-code configuration
Concurrent licenses
Personal, in-house customer support
Implementation in weeks
One, feature-inclusive package
ISO 27001
Vivantio - Ticketing: Create unlimited ticket types that can be used by your teams, each with a dedicated configuration (categories, priorities, custom forms, and fields) 
Vivantio - Queues: Manage Incidents, Problems, Service Requests, Change Management, and more in customized interfaces based on ticket type or team, ensuring the most important information is always at agents’ fingertips 
Vivantio - Integrated AI: Generate AI feedback from across your knowledge base, analyze customer sentiment, or help write detailed feedback to your customers 
Vivantio - Knowledge Management: Create internal private articles to aid your service delivery team, or public articles to help your customers 
Vivantio - Reporting & Analytics: Surface business-critical insights like overall customer sentiment and expected EoL for employee machines using dashboards, reports, Vivantio FLEXGrid or through oData 
Vivantio: its rates
1 Feature-Inclusive Plan
$59.00
/month /user
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