search Where Thought Leaders go for Growth
Tidio : All in-in-one AI customer servie platform

Tidio : All in-in-one AI customer servie platform

Tidio : All in-in-one AI customer servie platform

star star star star star-half-outlined
4.8
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Tidio: in summary

Tidio is a comprehensive AI-powered customer service platform designed for small and medium-sized businesses. It brings together live chat, AI agents, automation tools, chatbot workflows, and help desk functionalities in one easy-to-use interface. The platform facilitates real-time, multichannel support across websites, email, and messaging platforms like WhatsApp, Instagram, and Facebook Messenger.

Built for scalability and global reach, Tidio features intuitive automation via drag-and-drop flow builders (Flows) and a conversational AI agent (Lyro) that can handle a wide range of customer inquiries. It integrates seamlessly with leading CMS and e-commerce systems, while supporting multiple languages for international teams. A 7-day free trial is available with no credit card required.

Live Chat

  • Sleek, lightweight widget for instant website engagement

  • Live message previews and quick-reply templates

  • Collect visitor data with customizable pre-chat forms

  • File sharing and downloadable chat transcripts

  • Option to ban users by IP and host chats on standalone pages

Lyro AI Agent

  • AI chatbot that resolves up to 64% of common queries

  • Learns from your website and documents to give personalized answers

  • Automates tasks like checking order status and applying discounts

  • Supports multiple languages with auto-detection

  • Seamlessly hands off to live agents when needed

Automation Flows

  • Visual builder for setting up tailored workflows

  • Combine triggers, actions, and conditions for intelligent automation

  • Reusable templates for efficiency and scale

  • Engage visitors proactively based on behavior

Help Desk & Ticketing

  • Unified inbox to manage all incoming messages

  • Ticket system with filters and prioritization

  • Route tickets by department for faster resolution

  • Built-in analytics to track performance and customer satisfaction

Multichannel Communication

  • Integrates with Instagram, WhatsApp, Messenger, and email

  • Unified inbox for streamlined communication

  • Real-time tracking of visitors and shopping carts

  • Supports multilingual conversations and pre-translated messages

Seamless Integrations

  • Works with Shopify, WooCommerce, BigCommerce, PrestaShop, and more

  • Compatible with builders like WordPress, Wix, Squarespace, and Weebly

  • Connects to CRM, email marketing, and analytics tools via Zapier and OpenAPI

  • Includes major platforms like HubSpot, Salesforce, Zendesk, Google Analytics, Mailchimp, Klaviyo, and many others

Use it with Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisend, ActiveCampaign, MailerLite, Brevo (formerly Sendinblue), HubSpot, Pipedrive, Zendesk, Zendesk Sell, Agile CRM, Salesforce, Zoho CRM, Google Analytics, Google Tag Manager, Judge.me, Zapier, Tidio OpenAPI

Global Accessibility

  • Available in dozens of languages, with more translation options

  • Lyro supports English, Spanish, German, French, Portuguese, Italian, Polish, Dutch, and more

  • Serves users worldwide (excluding countries under international sanctions)

Company Snapshot

  • Founded in 2013

  • Headquartered in Szczecin, Poland, with offices in San Francisco and Warsaw

  • Team of ~180 employees

  • Raised $26.8M, including a $25M Series B in 2022

  • Annual revenue near $9.5M (as of Dec 2023)

Its benefits

check Ease of use—no-code implementation, visual chatbot builder

check Sleek design—lightweight, customizable chat widget

check Powerful AI—resolve most of your tickets without a single click

check Great ROI—affodable pricing, measurable impact

check GDPR

Tidio - Video 1
Tidio - Resolve up to 64% of your tickets with AI customer service bots Tidio - Resolve up to 64% of your tickets with AI customer service bots
Tidio - Manage your workload from one dashboard Tidio - Manage your workload from one dashboard
Tidio - Talk to your visitors in real-time via live chat Tidio - Talk to your visitors in real-time via live chat
Tidio - Manage customer interactions with automation flows Tidio - Manage customer interactions with automation flows
Tidio - Integrate it with more than 100 tols Tidio - Integrate it with more than 100 tols
Tidio - Grow sales by providing AI product recommendations Tidio - Grow sales by providing AI product recommendations

Tidio: its rates

Free

Free

Starter

€29.00

/month /10 users

Growth

€59.00

/month /10 users

Plus

€749.00

/month /10 users

Premium

€2,999.00

/month /50 users

Clients alternatives to Tidio

ManageEngine ADManager Plus

Streamline AD Management with Advanced Automation

star star star star star-half-outlined
4.5
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
check-circle Free demo

Paid version from $595.00 /year

Streamline and automate your IT management tasks with this software. Manage user accounts, permissions, and group policies with ease.

chevron-right See more details See less details

This software simplifies IT management by providing a unified console for managing Active Directory tasks. Delegate tasks to help desk technicians, generate reports, and automate routine tasks to save time and improve efficiency.

Read our analysis about ManageEngine ADManager Plus

Benefits of ManageEngine ADManager Plus

check Customizable dashboard

check Free for 100 domain objects

check Integration with ITSM and SIEM applications

Learn more

To ManageEngine ADManager Plus product page

ManageEngine ADSelfServicePlus

Streamline Identity Management with Self-Service Efficiency

star star star star star-half-outlined
4.5
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
check-circle Free version
check-circle Free trial
check-circle Free demo

Pricing on request

Simplify user authentication and access management with this Single Sign On software.

chevron-right See more details See less details

Say goodbye to password fatigue and security risks by providing users with a secure and seamless login experience across all your applications. With this software, you can easily manage user access, set policies, and enforce multi-factor authentication to protect your organization's sensitive data.

Read our analysis about ManageEngine ADSelfServicePlus
Learn more

To ManageEngine ADSelfServicePlus product page

ManageEngine ADAudit Plus

A Comprehensive Active Directory Audit Solution

star star star star star-half-outlined
4.3
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
check-circle Free version
check-circle Free trial
check-circle Free demo

Pricing on request

Efficiently manage user access and track changes with this IAM software.

chevron-right See more details See less details

ADAudit Plus streamlines user provisioning and deprovisioning, provides real-time alerts for suspicious activity, and generates comprehensive reports for compliance audits.

Read our analysis about ManageEngine ADAudit Plus
Learn more

To ManageEngine ADAudit Plus product page

See every alternative

Customer reviews about Tidio

star star star star star-half-outlined
4.8
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

Appvizer Community Reviews (0)
info-circle-outline
The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.

Write a review

No reviews, be the first to submit yours.