Jobber or ServiceTitan: the battle of the field service giants
Choosing between Jobber and ServiceTitan is a bit like hesitating between an electric screwdriver and an ultra-connected toolbox. Both do the job, but not in the same way. In 2025, field service companies (plumbers, electricians, gardeners, HVAC pros and more) need software that simplifies their day-to-day work, streamlines customer relations and boosts sales without adding knots to the brain.
👉 So, which is right for you: Jobber, the practical ally of small and medium-sized teams, or ServiceTitan, the robust solution designed for the big machines of field service?
In this comparative article, we take a deep dive into their features, prices, ergonomics and even integrations, to help you decide painlessly.
What is Jobber?
Jobber overview
Jobber is Field Service Management software designed for small and medium-sized businesses. In concrete terms, it's aimed at professionals who juggle schedules, estimates and customers... but who don't necessarily have an army of assistants behind them.
Perfect for plumbers, electricians, gardeners, cleaners, HVAC pros or even janitorial services, Jobber is positioned as the simple, intuitive tool that helps organize, plan and invoice without headaches.
👉 A few figures to set the scene: over 200,000 pros use Jobber in around 100 countries (source: official website). Its credo: to help small teams look (and act) like big companies, thanks to an accessible interface and well-thought-out automations.
In short, if you run a small services business and want to spend less time on Excel and more time in the field, Jobber can quickly become your best co-pilot.
Jobber's key features
Jobber isn't just an improved diary, it's a real digital Swiss army knife for field pros. Here's what it brings to the table:
- Agenda planning and management: task assignment, shared calendar, real-time notifications. Bye-bye paper schedules that blow away with the wind.
- Quotations and invoicing: professional quotations in just a few clicks, payment tracking, automatic invoices. Result: fewer late payments, more cash flow.
- Mobile application: accessible anywhere, even in the middle of a worksite without Wi-Fi. Technicians consult their assignments and mark work as completed in two clicks.
- Customer follow-up (lightweight CRM): history of interventions, tracking of customer preferences and automatic reminders. A real plus for building loyalty effortlessly.
- Online payments: integration of Jobber Payments or Stripe, for faster cash-out (and no more chasing checks).
- Reporting and analytics: track revenues, team performance and margins. Ideal for steering your business without drowning in numbers.
👉 The idea is simple: centralize the entire life cycle of an assignment, from customer request to final invoice.
Jobber
Advantages and disadvantages of Jobber
✅The advantages of Jobber
- Jobber's main appeal lies in its ease of use. The interface is designed for professionals who don't want to spend hours configuring a complex tool. In just a few clicks, you can create a quote, schedule an intervention and send the invoice. The result: immediate time savings and rapid adoption by even the most technophile teams.
- Another strong point is its excellent value for money. Jobber remains affordable compared with some of the industry's behemoths, making it accessible to small businesses looking to digitize without blowing their budget.
- Finally, the mobile application is a real plus for technicians. They can consult their missions, sign up a customer or collect payment in the field. This fluidity improves the customer experience while reducing paperwork for teams.
👉 Jobber's drawbacks
- Jobber remains limited as soon as you move on to a more complex organization. For example, workflow customization is less advanced than with some competitors, which can frustrate fast-growing structures.
- Another drawback is advanced integration management. If you already use a lot of SaaS tools, Jobber offers fewer native connectors than ServiceTitan. You may have to use Zapier to fill in the gaps.
- Finally, some users note that reporting features could be more detailed. We've got the key figures, but not always the analytical depth that data-hungry executives are looking for.
👉 Bottom line: Jobber is perfect for small and medium-sized businesses who want simple, effective software. But if your company is growing fast, or needs very advanced integrations, it could show its limits.
What is ServiceTitan?
ServiceTitan overview
ServiceTitan is the big boss of Field Service Management. Where Jobber focuses on simplicity for small structures, ServiceTitan is clearly aimed at medium to large service companies, often with several teams and complex operations.
Originally designed for HVAC, plumbing, electrical, cleaning and maintenance professionals, the software is positioned as an all-in-one platform that manages everything from marketing to technician follow-up, invoicing and customer relationship management.
Today, ServiceTitan boasts over 100,000 technician users and a customer base made up of large SMEs and ETIs in the sector. Its ambition is clear: to become the Salesforce of the field.
👉 In short: if Jobber is a compact Swiss Army knife, ServiceTitan is more like an XXL professional toolbox, designed to orchestrate entire teams and optimize every stage of the customer cycle.
ServiceTitan key features
ServiceTitan is the "full options" version of our field service management software. Its key features include
- Advanced scheduling and intelligent dispatching: automatic assignment based on technician availability, location and skills. This reduces downtime and maximizes productivity.
- Integrated CRM: complete customer follow-up, from the first request to customer loyalty. The tool can even be used to segment and launch targeted marketing campaigns.
- Robust quotation and invoicing: multi-level rate management, recurring invoicing, payment tracking. Everything is designed for structures with a high volume of transactions.
- Ultra-comprehensive mobile application: technicians have access to customer files, histories and quotes, and can collect directly in the field.
- Marketing automation and lead tracking: ServiceTitan integrates modules for tracking incoming calls, analyzing campaign ROI and automating follow-ups.
- Advanced reporting and dashboards: financial indicators, team performance, margins by department, cost analysis. We go into surgical detail.
- Powerful integrations: connection with QuickBooks, Zapier, Mailchimp and many others. Perfect for integration into an existing SaaS ecosystem.
👉 In short, ServiceTitan doesn't just help you plan, it wants to optimize and automate the entire value chain, from marketing to invoicing.
ServiceTitan
Advantages and disadvantages of ServiceTitan
✅ The advantages of ServiceTitan
- ServiceTitan impresses with its functional completeness. Where many software packages are limited to scheduling and invoicing, it also offers marketing automation, call tracking, an integrated CRM and ultra-detailed reporting. For a company that wants to centralize all its processes in a single tool, this is a real game-changer.
- Another advantage is its intelligent dispatching and mobility. Thanks to its mobile app, technicians receive optimized assignments in real time. The result: fewer unnecessary journeys and greater efficiency in the field. As for managers, they benefit from complete visibility of their teams.
- Finally, ServiceTitan is renowned for its scaling capabilities. In concrete terms, the more your company grows, the more the software supports you, without giving the impression of being limited by the tool. Rich integrations with QuickBooks, Zapier or even marketing solutions reinforce this "central hub" aspect.
👉 ServiceTitan's drawbacks
- Its main weakness is its complexity. Where Jobber is quick to learn, ServiceTitan can be intimidating. Its wealth of functions means a longer learning curve, and sometimes a need for training for teams.
- On the price side, the entry ticket is also high. ServiceTitan targets companies ready to invest seriously in their digitalization. For a small structure, the bill may seem disproportionate to real needs.
- Finally, some users report that the mobile application, although comprehensive, can sometimes lack fluidity for advanced uses. And like all-in-one software, there's a risk: paying for features you won't actually use.
👉 To sum up: ServiceTitan is an ultra-complete behemoth, perfect for ambitious structures. But its power comes at a price in budget and complexity.
Jobber vs. ServiceTitan: compare features
Before going into detail, here's an overview of the key features:
| Features | Jobber | ServiceTitan |
| Planning & dispatching | Simple and efficient, ideal for SMEs | Advanced, intelligent dispatching (skills + location) |
| CRM & customer management | Integrated light CRM | Full CRM + marketing follow-up |
| Quoting & billing | Fast and intuitive | Advanced, multi-level, recurring |
| Mobile application | Simple and fluid | Ultra-complete, but heavier |
| Marketing automation | Basic (reminder emails, reminders) | Integrated (lead tracking, campaigns) |
| Reporting & analytics | Simple, focused on revenues & performance | Advanced, detailed financial & operational indicators |
| Integrations | Limited, often via Zapier | Broad ecosystem, native connectors |
Focus 1: Job scheduling and management
At Jobber, scheduling is designed for simplicity: you drag and drop jobs, assign a technician and everyone is notified. It's fluid and sufficient for small teams.
ServiceTitan, on the other hand, goes much further with its intelligent dispatching. The tool takes into account the location, skills and availability of technicians to optimize each mission. Ideal for reducing unnecessary journeys and maximizing profitability.
👉 To remember
Jobber = simplicity for SMEs, ServiceTitan = advanced optimization for complex structures.
Focus 2: CRM and customer relations
Jobber includes a lightweight CRM: customer history, preferences, automatic reminders. This is enough to maintain a good relationship with regular customers.
ServiceTitan is in a different league. With its comprehensive CRM, it can segment customers, track incoming calls, analyze lead sources and even launch targeted marketing campaigns.
👉 To remember
Jobber is an enhanced digital customer book, ServiceTitan a true marketing engine.
Focus 3: Quotes, invoicing and payments
Jobber lets you create professional quotes in just a few clicks, generate invoices and receive payments (Stripe, Jobber Payments). Simple, fast and efficient.
ServiceTitan, on the other hand, offers more robust management: recurring invoicing, multi-level pricing, complex payment tracking. Perfect for companies that process a high volume of transactions and want granular tracking.
👉 To remember
Jobber simplifies billing, ServiceTitan professionalizes it on a grand scale.
Focus 4: Mobile application and field experience
Jobber's mobile app is intuitive and lightweight. Technicians can view their jobs, collect payment or mark a job as completed.
ServiceTitan offers a more comprehensive application, with access to CRM, history and quotes. But this richness translates into an interface that can be cumbersome to use, especially for teams with little digital skills.
👉 To remember
Jobber favors fluidity, ServiceTitan completeness.
Focus 5: Reporting and performance analysis
Jobber provides simple, visual reports, perfect for keeping an eye on revenue and productivity without drowning in numbers.
ServiceTitan, on the other hand, takes analysis much further: detailed financial indicators, margin tracking, customized dashboards. Managers and executives benefit from strategic insights.
👉 To remember
Jobber helps you keep track of the essentials, ServiceTitan helps you steer with precision.
Jobber vs ServiceTitan: compare prices
Price is often the deciding factor. And on this point, Jobber and ServiceTitan are clearly not in the same league.
Price comparison table
| Software | Plans & Prices (USD) | Number of users included | Remarks |
| Jobber | Core: $69/month | 1 user | Simple, entry-level |
| Connect: $169/month | 7 users | Good value for money | |
| Grow: $349/month | 30 users | Ideal for growing SMEs | |
| ServiceTitan | On quotation, approx. $100-300/user/month | Variable, min. 2-3 technicians | Very comprehensive but expensive, designed for large teams |
👉 To remember
- Jobber: transparent plans from $69/month. Each offer includes bonuses (payments, automation, reporting). Ideal for SMBs who want a clear, controlled cost.
- ServiceTitan (source: Capterra and user feedback): no public rates. Expect to pay an average of $100 to $300 per user/month, with a contractual minimum of around $250/month. Prices depend on company size and modules activated. This is a premium solution, designed for ambitious structures.
👉 In short: Jobber = affordable and transparent. ServiceTitan = powerful but expensive.
Jobber vs. ServiceTitan: which interface is more intuitive?
When choosing software, the question isn't just "what features?", but also "will my team really use it without grumbling?". Spoiler: getting used to it can make all the difference.
UX comparison chart
| Criteria | Jobber | ServiceTitan |
| Handling | Very quick | More complex, requires training |
| Ergonomics | Simple interface, clear menus | Dense interface, heavier |
| Customization | Limited but effective | Advanced (dashboards, workflows) |
| Team adoption | Rapid, even without SaaS experience | Variable, depends on training |
Jobber: simplicity and rapid adoption
Jobber relies on a clear, uncluttered interface. The UX is designed for users who don't necessarily have a great deal of experience with SaaS software. The menus are intuitive, the workflows logical, and the mobile app takes just a few minutes to learn. The result: rapid adoption, even among less geek-friendly technicians.
ServiceTitan: richness and complexity
ServiceTitan offers a rich, ultra-complete interface, sometimes at the expense of simplicity. Managers love the detailed dashboards, but technicians may find the tool more cumbersome to use on a daily basis. Training is required, but once you've got the hang of it, the possibilities are immense.
👉 To remember
Jobber is designed for express, frictionless adoption, ServiceTitan for expert, in-depth use.
Jobber vs ServiceTitan: compare integrations
Integration comparison chart
| Criteria | Jobber | ServiceTitan |
| Number of integrations | ⭐⭐⭐ - Integrates essentials like QuickBooks, Xero, Stripe and Zapier. Sufficient to manage accounting, payments and a few simple automations. | ⭐⭐⭐⭐⭐ - Large native catalog: accounting (QuickBooks, Sage Intacct), marketing (Mailchimp, Podium), telephony, analytics, + robust API for custom connectors. |
| Easy to set up | ⭐⭐⭐⭐ - Plug & play. Rapid installation, suitable for SMBs with no dedicated IT department. | ⭐⭐⭐ - More technical. Some integrations require help from the support team or an in-house administrator. |
| Automation | ⭐⭐⭐ - Possible via Zapier to fill gaps, but limited for complex workflows. | ⭐⭐⭐⭐ - Advanced integrated workflows, multi-step automations, strong ability to fit into a complete SaaS ecosystem. |
To remember
Jobber offers simple, effective integrations for SMEs, while ServiceTitan deploys powerful integrations and automations designed for complex, multi-tool businesses.
When to choose Jobber or ServiceTitan?
If... Jobber is the right choice ✅
- You're an SME providing field services (plumber, electrician, gardener, janitor, cleaning, etc.) with a small team.
- You're looking for software that's quick and easy to learn, with no need for extensive training.
- Your priority is to plan, invoice and collect quickly, without spending hours on configuration.
- You need basic integrations (QuickBooks, Stripe, Zapier) but nothing too complex.
- Your budget is limited and you want affordable, transparent software starting at $69/month.
👉 In short: Jobber is the ally of small teams who want to save time and look more professional without blowing their budget.
If... ServiceTitan is the right choice 🏆
- You're a medium to large-sized company, with several teams or technicians spread over different sites.
- You need a tool that manages the entire customer lifecycle: marketing, CRM, planning, interventions, billing, reporting.
- Your operations are complex (multi-pricing, recurring contracts, optimized dispatching by skills and zones).
- You want to automate on a large scale and connect your tool to a complete SaaS ecosystem (QuickBooks, Sage Intacct, Mailchimp, Podium, telephony, etc.).
- You have the budget and are ready to invest in premium software, between $100 and $300/user/month.
👉 In short: ServiceTitan is the partner for ambitious structures that want to move up a gear and manage their growth with precision.
👉 To remember
- Jobber: ideal for SMEs who want to digitalize their operations simply.
- ServiceTitan: designed for large organizations that want to centralize and automate every stage of their business.
What to learn from the Jobber vs ServiceTitan battle
We've examined both software products from every angle: functionality, price, ergonomics, integrations and use cases. Now it's time for the final verdict.
Summary table Need / Recommendation
| Need | Recommendation |
| Software that's simple, intuitive and quick to learn | 👉 Jobber: perfect for painless adoption, even for technicians with little digitalization. |
| Transparent pricing for small and medium-sized businesses | 👉 Jobber: clear plans from $69/month, with no nasty surprises. |
| A robust tool that centralizes everything (CRM, marketing, advanced reporting). | 👉 ServiceTitan: designed to orchestrate complex operations. |
| Automate on a grand scale and connect numerous SaaS tools | 👉 ServiceTitan: broad ecosystem of powerful integrations and APIs. |
| Support strong growth with a scalable platform | 👉 ServiceTitan: designed to scale without showing its limits. |
To remember
- Jobber is the smart software for SMEs that want to digitalize their field management without breaking the bank.
- ServiceTitan is the premium behemoth, designed for ambitious companies who want to control and automate everything.
Jobber vs ServiceTitan FAQ
1. Is Jobber easier to use than ServiceTitan?
Yes, Jobber is designed to be used quickly, without the need for complex training. ServiceTitan, on the other hand, is richer and requires time and sometimes support to be fully exploited.
2. Which software is best suited to small businesses?
👉 Jobber. Its affordable price, simplicity and essential functionality make it a logical choice for a field service SME.
3. Which software offers the most advanced features?
👉 ServiceTitan. It includes a complete CRM, marketing modules, advanced reporting and intelligent dispatching. It's the most complete solution, but also the most complex.
4. What's the price difference between Jobber and ServiceTitan?
- Jobber: from $69/month (up to $349/month for 30 users).
- ServiceTitan: no public price list, but on average $100 to $300 per user/month, with a contractual minimum.
5. Do both programs offer a mobile application?
Yes ✅. Jobber has an intuitive, lightweight app. ServiceTitan offers a richer app (CRM, quotes, invoicing), but is sometimes heavier to use.
6. What kind of integrations does Jobber and ServiceTitan offer?
- Jobber: QuickBooks, Xero, Stripe, Zapier.
- ServiceTitan: QuickBooks, Sage Intacct, Mailchimp, Podium, telephony, analytics... + advanced API.
7. Which software is best suited to support a company's growth?
👉 ServiceTitan. Its robustness and integrations make it a scalable software package, perfect for growing structures.
8. Can I test Jobber or ServiceTitan for free?
- Jobber: yes, offers a free trial.
- ServiceTitan: no, but a personalized demo is available on request.
Article translated from French