Callifly is an innovative solution that helps e-commerce businesses turn abandoned carts into sales opportunities through Cali, a voice AI avatar. Using advanced technologies, Callifly enhances the customer experience and optimizes conversion rates on online shopping sites. This AI solution enables businesses to recover 22% of abandoned carts while providing personalized and efficient customer service.

What are the main features of Callifly? 

Boosting Conversion of Abandoned Carts

Callifly helps e-commerce businesses recover a significant portion of abandoned carts by re-engaging customers before they leave the site.

• Recontacts customers through the voice AI avatar, answering their questions in real-time.
• Follows up with prospects to convert abandoned carts into sales.
• Increases conversion rates by an average of 22%.

Gathering Customer Feedback

Through its reporting system, Callifly allows businesses to better understand obstacles in their offerings by collecting customer feedback.

• Analyzes the reasons for cart abandonment.
• Provides precise insights to adjust the offering and enhance the customer experience.
• Helps identify bottlenecks for optimal conversion.

Increasing Average Order Value

Callifly's voice AI avatar encourages customers to purchase more through personalized suggestions and recommendations.

• Automated upselling by AI, increasing the cart value.
• Reassures customers throughout the buying process, prompting them to add more items.
• Raises the average order value by addressing questions before purchase.

Accelerating the Sales Cycle

By quickly resolving pre-purchase questions, the AI avatar facilitates customer decision-making, thus speeding up the sales cycle.

• Manages most pre-purchase queries, reducing customer hesitation.
• Promotes faster decision-making and purchases.
• Contributes to shorter and more efficient sales cycles.

Reducing Customer Disputes

Callifly provides consistent customer support throughout the purchase process, significantly reducing post-sale disputes.

• Prevents errors or misunderstandings by offering assistance throughout the customer journey.
• Reduces returns and transaction-related conflicts.
• Enhances customer satisfaction by decreasing refund or dispute requests.

Human Support Behind AI

If the AI encounters a complex request, human agents step in to provide personalized customer assistance.

• A dedicated call center for handling specific queries.
• The AI hands over complex cases to experts for full resolution.
• Offers premium customer service by combining AI efficiency with human precision.