Enhance your team's communication with Ottspott, designed for businesses seeking reliable VoIP telephony. Ideal for customer support, sales teams or remote workers, it offers seamless integration with productivity tools, intelligent call routing, and real-time analytics to elevate your internal and external interactions.

What are the main features of Ottspott?

Seamless Integration with Productivity Tools

Ottspott ensures your telecommunication is seamlessly integrated with the tools your team already uses:

• Slack Integration: Make and receive calls directly within Slack channels.
• CRM Sync: Automatically log call activities in your CRM system like Salesforce.
• Email Integration: Access call details and voicemails from your inbox.

Advanced Call Routing

Optimize your call handling with intelligent, adaptive routing:

• Automatic Call Distribution: Distribute incoming calls based on agent availability and expertise.
• Custom Greetings and IVR: Ensure each caller receives a personalized welcome and efficient menu options.
• Global Numbers: Offer local presence with international numbers in multiple regions.

Real-Time Analytics

Gain insights to enhance performance and customer satisfaction:

• Detailed Call Reports: Monitor call volumes, durations, and agent productivity.
• Live Call Monitoring: Observe live calls for quality assurance and training purposes.
• Performance Dashboards: Track key metrics and visualize trends for decision making.