Feedae is an AI-powered productivity software designed to enhance the efficiency of customer-facing teams by analyzing and optimizing call interactions in real time. It is particularly well-suited for call centers, sales departments, marketing teams, and customer service units in mid-sized to large organizations.

By automatically evaluating 100% of customer calls, Feedae helps teams improve service quality, increase sales conversions, and capture valuable customer feedback. What sets Feedae apart is its full-call coverage, ability to identify communication trends, and integration with CRM and telephony systems, all while reducing the burden of manual reviews.

What are the main features of Feedae?

Automated call analysis and quality monitoring

Feedae uses AI to evaluate all recorded calls and identify key insights:

• Detects customer dissatisfaction and service gaps.

• Flags performance issues and script deviations.

• Automates the call scoring process, saving time for quality managers.

This comprehensive approach replaces manual call audits, ensuring consistent standards and broader oversight.

Sales performance optimization

Feedae helps sales teams refine their strategies by:

• Tracking script adherence and pitch consistency.

• Analyzing high-performing call patterns.

• Highlighting effective communication techniques.

These insights contribute to improved sales conversion rates and fewer missed opportunities.

Customer feedback utilization

Feedae converts spoken feedback into actionable intelligence by:

• Capturing customer sentiment and common concerns.

• Surfacing trends in satisfaction or frustration.

• Helping teams adapt their offers and messaging accordingly.

This allows organizations to align closely with evolving customer expectations.

Automation of post-call tasks

To reduce administrative work, Feedae automates:

• Drafting of call summaries.

• Updating customer records in the CRM.

• Writing follow-up emails and task reminders.

These automations give agents more time to focus on client interaction.

Seamless integration with telephony systems

Feedae integrates with most enterprise telephony platforms, enabling it to:

• Automatically retrieve and transcribe call recordings.

• Analyze interactions without disrupting workflows.

• Push insights directly to connected CRM systems.

This ensures centralized, accessible data and faster response times.

Why choose Feedae?

• Comprehensive call evaluation
  Analyzes 100% of calls, offering complete visibility into team performance.

• Enhanced sales conversions
  Boosts sales by identifying and reinforcing effective communication patterns.

• Improved service quality
  Flags customer issues in real time, allowing fast and accurate resolution.

• Operational efficiency
  Reduces manual tasks and administrative overhead through automation.

• Data-driven decision making
  Delivers practical insights to inform training, coaching, and strategic choices.