Cockpit de l'Expérience Client : Optimize Customer Experiences with Advanced Customer Feedback
Cockpit de l'Expérience Client: in summary
Cockpit de l'Expérience Client is designed for businesses seeking to elevate their customer experience strategy. Ideal for customer experience managers and marketing teams, this interface excels in capturing real-time feedback and provides actionable insights. Key features include automated feedback collection, in-depth analytics, and seamless integration with existing systems.
What are the main features of Cockpit de l'Expérience Client?
Real-Time Feedback Collection
Empower your team with immediate customer perspectives. Our system captures feedback instantly, allowing for timely interventions and improvements to enhance satisfaction and loyalty.
- Dynamic surveys: Customize surveys according to different customer touchpoints.
- Multiple channels: Collect feedback via email, SMS, and on-site widgets.
- Anonymity options: Provide an anonymous mode for more candid responses.
In-depth Analytics and Reporting
Transform feedback into valuable insights with powerful analytics. Understand trends, identify pain points, and track improvement over time using our comprehensive reporting tools.
- Custom reports: Generate reports tailored to specific campaigns or customer segments.
- Data visualization: Intuitive charts and graphs for easy interpretation of data.
- Trend analysis: Detect and analyze shifts in customer sentiment across different periods.
Seamless System Integration
Enhance your current system with our easy-to-integrate solutions. Cockpit de l'Expérience Client can be smoothly incorporated into your existing workflows, maximizing the utility of both platforms.
- API support: Extensive API documentation for smooth connectivity.
- CRM compatibility: Integrates effortlessly with popular CRM systems such as Salesforce and HubSpot.
- Third-party apps: Connect with other essential business tools and applications.
Its benefits
ISO 27001
Cockpit de l'Expérience Client - It is possible to have the details for an indicator 
Cockpit de l'Expérience Client - All customer relationship in a mobile application 
Cockpit de l'Expérience Client - Access by login and password 
Cockpit de l'Expérience Client - Performance indicators with targets 
Cockpit de l'Expérience Client - internal chat to discuss a subject (KPI, verbatim ...) 
Cockpit de l'Expérience Client - Monitoring the customer journey 
Cockpit de l'Expérience Client - The customer journey by product, sector, shop ... 
Cockpit de l'Expérience Client - All can view customer data 
Cockpit de l'Expérience Client - The evolution of performance over time 
Cockpit de l'Expérience Client - The verbatim accessed and filterable by profile 
Cockpit de l'Expérience Client - Monitoring the performance of the call center satisfaction surveys 
Cockpit de l'Expérience Client - The idea box 2.0 
Cockpit de l'Expérience Client - The indicators monitored in real Temp 
Cockpit de l'Expérience Client - tailored customer experience 
Cockpit de l'Expérience Client - Internal lift from the app 
Cockpit de l'Expérience Client: its rates
Standard
Rate
On demand
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