Matrix42 Service Management offers cutting-edge solutions for businesses aiming to streamline their IT service operations. Designed for IT departments and service providers, its standout features include automated workflows, comprehensive asset management, and seamless integration capabilities.

What are the main features of Matrix42 Service Management?

Automated Workflow Management

Matrix42 enhances operational efficiency with its automated workflow management capabilities. Simplify complex service processes through automation to reduce manual effort.

• Workflow automation: Automate routine tasks and approval processes.
• Drag-and-drop workflow editor: Easily design and modify workflows.
• Service request fulfillment: Speed up the service request resolution process.

Comprehensive Asset Management

Efficiently track and manage your IT assets with comprehensive asset management. Stay updated on asset lifecycle and ensure optimal utilization of resources.

• Asset inventory: Maintain a detailed record of all IT assets.
• Lifecycle management: Monitor and manage the entire lifecycle of each asset from procurement to disposal.
• Financial tracking: Track asset value, depreciation, and budgeting.

Seamless Integration Capabilities

Matrix42 offers seamless integration with various IT systems and third-party tools, ensuring synchronized operations across your organization.

• API availability: Out-of-the-box API for effortless integration.
• Third-party tool compatibility: Integrate with tools such as ERP and CRM systems for extended functionality.
• Single sign-on (SSO): Easily integrate with various SSO solutions for streamlined access management.