Freshdesk Contact Center : Call center software for startups and small teams

Freshdesk Contact Center: in summary
What is Freshcaller?
Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.
Why Freshcaller?
- Absolutely Zero Hardware
- No need to invest heavily on phone hardware for your call center.
- Absurdly Easy Setup
- A web browser and working internet connection is enough to run your call center.
- Astonishingly Affordable Software
- Kick-start your journey with a pay-as-you-grow plan. Our success lies in your growth.
What makes us unique?
Refreshing User Experience
A simple, clean product helps you adapt to Freshcaller with almost zero learning for everyone involved. Think about having a solution, where your team does not need training and can start calling immediately.
Pay-as-you-grow plan
You can start using Freshcaller with a $0 agent licensing plan. You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshcaller is ideal to get started.
Top Features
Multi-level IVR: Ability to have nested IVR’s to give a comprehensive array of options to your callers
Smart Escalations: Customize how to route your calls when your agents are busy or unavailable
Business hour based routing: Run a 24*7 geographically distributed call center across different time zones through our routing options
Call Masking: Alter how your phone number appears on your customer’s handsets and endear yourselves by appearing local even with a global support team
Call Monitoring & Barging: Supervise all your phone calls real-time with our live dashboard
Call Recording: Choose to record your phone conversations with your customers. Your recordings will be available forever in your call log page.
Its benefits
Built for support, sales teams and modern businesses
IVR, smart escalations, holiday routing
Queue callback and GDPR Certification
GDPR















Freshdesk Contact Center: its rates
Sprout
Free
Blossom
$19.00
/month /user
Garden
$40.00
/month /user
Estate
$59.00
/month /user
Clients alternatives to Freshdesk Contact Center

This CRM solution offers customizable pipelines, contact management, activity tracking, and seamless integrations to streamline customer interactions.
See more details See less details
Attio enhances customer relationship management through an intuitive interface that supports customizable pipelines tailored to specific workflows. Users can efficiently manage contacts and track activities across different stages of engagement. Its seamless integrations with other tools ensure a smooth flow of information, enabling businesses to maintain focus on building strong relationships. With powerful analytics and collaboration features, organizations can enhance their strategies and improve overall customer satisfaction.
Read our analysis about AttioTo Attio product page

Manage your customer relationships efficiently with this top CRM software. Automate your sales process, track leads and deals, and improve your overall communication.
See more details See less details
This software offers a user-friendly interface and customizable workflows that make it easy to manage your sales pipeline. With advanced reporting features, you can analyze your sales data and forecast future revenue. Plus, its integrations with other tools make it a powerful sales management solution.
Read our analysis about Close CRMBenefits of Close CRM
Designed for salespeople
A multi-channel approach
Intuitive and powerful
To Close CRM product page

Boost your sales productivity with a powerful CRM software. Organize leads, deals, and tasks in one place.
See more details See less details
Get real-time insights with advanced reporting and analytics. Automate workflows and emails to save time and increase efficiency. Streamline your sales process and close deals faster.
Read our analysis about SalesmateBenefits of Salesmate
Prospect and lead management
Sales pipeline and contact tracking
Automate sales and engagement business processes
To Salesmate product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.