Freshdesk Contact Center : Call center software for startups and small teams
Freshdesk Contact Center: in summary
What is Freshcaller?
Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.
Why Freshcaller?
- Absolutely Zero Hardware
- No need to invest heavily on phone hardware for your call center.
- Absurdly Easy Setup
- A web browser and working internet connection is enough to run your call center.
- Astonishingly Affordable Software
- Kick-start your journey with a pay-as-you-grow plan. Our success lies in your growth.
What makes us unique?
Refreshing User Experience
A simple, clean product helps you adapt to Freshcaller with almost zero learning for everyone involved. Think about having a solution, where your team does not need training and can start calling immediately.
Pay-as-you-grow plan
You can start using Freshcaller with a $0 agent licensing plan. You would only have to pay for your phone charges. Combined with the fact that businesses do not have to invest in any hardware or install any software, Freshcaller is ideal to get started.
Top Features
Multi-level IVR: Ability to have nested IVR’s to give a comprehensive array of options to your callers
Smart Escalations: Customize how to route your calls when your agents are busy or unavailable
Business hour based routing: Run a 24*7 geographically distributed call center across different time zones through our routing options
Call Masking: Alter how your phone number appears on your customer’s handsets and endear yourselves by appearing local even with a global support team
Call Monitoring & Barging: Supervise all your phone calls real-time with our live dashboard
Call Recording: Choose to record your phone conversations with your customers. Your recordings will be available forever in your call log page.
Its benefits
Built for support, sales teams and modern businesses
IVR, smart escalations, holiday routing
Queue callback and GDPR Certification
GDPR
Freshdesk Contact Center - Service Level Monitoring on Freshcaller 
Freshdesk Contact Center - Reports on Freshcaller 
Freshdesk Contact Center - Role management on Freshcaller 
Freshdesk Contact Center - Call Queues on Freshcaller 
Freshdesk Contact Center - Assigning business hours and holidays on Freshcaller 
Freshdesk Contact Center - Smart Escalations on Freshcaller 
Freshdesk Contact Center - IVR on Freshcaller 
Freshdesk Contact Center: its rates
Sprout
Free
Blossom
$19.00
/month /user
Garden
$40.00
/month /user
Estate
$59.00
/month /user
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