search Where Thought Leaders go for Growth

Cisco packaged contact center : Streamlined Contact Center Management Solution

Cisco packaged contact center : Streamlined Contact Center Management Solution

Cisco packaged contact center : Streamlined Contact Center Management Solution

No user review

Are you the publisher of this software? Claim this page

Cisco packaged contact center: in summary

Cisco Packaged Contact Center empowers businesses to efficiently manage customer interactions through an integrated platform tailored for mid-sized companies. It offers sophisticated call routing, real-time analytics, and seamless multichannel support to enhance customer experiences and operational efficiency.

What are the main features of Cisco packaged contact center?

Efficient Call Routing

Enhance your customer service with Cisco's advanced call routing capabilities. This feature ensures that calls are handled promptly and directed to the most suitable agent.

  • Intelligent call queuing based on customer needs and agent skills
  • Automated callbacks to reduce hold times
  • Flexible agent allocation across multiple sites

Real-time Analytics

Gain insights into your contact center operations with Cisco's robust analytics tools. These tools provide valuable data to help businesses make informed decisions.

  • Customizable dashboards for performance monitoring
  • Comprehensive reporting on key metrics
  • Live monitoring of agent activities and call statuses

Seamless Multichannel Support

Meet your customers wherever they are with Cisco's multichannel support. This feature allows for consistent communication across various platforms.

  • Integrated voice, email, and chat support
  • Unified interface for managing customer interactions
  • Effortless transition between communication channels

Cisco packaged contact center: its rates

Standard

Rate

On demand

Clients alternatives to Cisco packaged contact center

8x8

Call, meet, chat, share, work better.

star star star star star-half-outlined
4.3
Based on 6 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
check-circle Free demo

Pricing on request

Streamline your call center operations with advanced software features such as call routing, IVR, and call recording.

chevron-right See more details See less details

With this software, you can easily manage your call center's agents and customers, monitor call quality, and access real-time analytics to make data-driven decisions. Its user-friendly interface and customizable settings make it an ideal solution for businesses of all sizes.

Read our analysis about 8x8

Benefits of 8x8

check Advanced analytics for better decisions & customer encounter

check Integration with famous third-party apps boosts productivity

check Flexible, customizable platform to suit business needs

Learn more

To 8x8 product page

CloudTalk

Intelligent Phone System for support and sales team

star star star star star-half-outlined
4.5
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Paid version from €25.00 /month

Streamline your call center operations with powerful software designed to improve efficiency and customer satisfaction. Manage calls, track performance, and optimize workflows all in one place.

chevron-right See more details See less details

With CloudTalk, you'll have access to a range of features that make managing your call center a breeze. From customizable call routing and IVR menus to real-time analytics and reporting, you'll have everything you need to provide top-notch service to your customers.

Read our analysis about CloudTalk

Benefits of CloudTalk

check CloudTalk seamlessly integrates with over 25+ business tools

check 50+ powerful call centre features, 140+ phone numbers

check CloudTalk Plan starts with 25€ per user/month

Learn more

To CloudTalk product page

Genesys PureCloud

All-in-one cloud contact center solution

No user review
close-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €12.00 /month

Streamline your call center operations with this cloud-based software. Enjoy features like real-time analytics and omnichannel engagement.

chevron-right See more details See less details

Get powerful insights into your customers' needs with real-time analytics. The omnichannel capabilities mean that your customers can reach you on their preferred platform, making it easier to engage with them.

Read our analysis about Genesys PureCloud

Benefits of Genesys PureCloud

check Native omnichannel platform

check Speech-Enabled IVR

check Workforce optimisation system

Learn more

To Genesys PureCloud product page

See every alternative

Appvizer Community Reviews (0)
info-circle-outline
The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.

Write a review

No reviews, be the first to submit yours.