search Where Thought Leaders go for Growth
Cloud Call Center Solution : Optimize Your Customer Service with Cloud Call Center

Cloud Call Center Solution : Optimize Your Customer Service with Cloud Call Center

Cloud Call Center Solution : Optimize Your Customer Service with Cloud Call Center

No user review

Cloud Call Center Solution: in summary

Cloud Call Center Solution enhances customer interaction through advanced call management on a scalable platform. Suitable for businesses of all sizes, it offers real-time analytics, seamless integration with CRM systems, and intelligent call routing to streamline operations.

What are the main features of Cloud Call Center Solution?

Intelligent Call Routing

Maximize efficiency with intelligent call routing that directs calls based on customizable logic, reducing wait times and improving customer satisfaction.

  • Skills-based routing
  • Customizable call flows
  • Priority call handling

Real-Time Analytics

Empower decision-making with real-time analytics, providing insights into call volumes, agent performance, and customer trends, allowing for data-driven strategy refinement.

  • Comprehensive dashboards
  • Performance tracking
  • Customizable reports

Seamless CRM Integration

Enhance customer experience with seamless CRM integration, allowing for easy access to customer data and interaction history during calls for more personalized service.

  • Automatic data synchronization
  • Unified customer profiles
  • Enhanced data management

Cloud Call Center Solution: its rates

standard

Rate

On demand

Clients alternatives to Cloud Call Center Solution

Ringover

A 100% Cloud communication solution

star star star star star-half-outlined
4.5
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
check-circle Free trial
check-circle Free demo

Paid version from €21.00 /month

Telecom software for seamless communication. Features include voice and video calls, messaging, and call routing.

chevron-right See more details See less details

With Ringover, users can easily make and receive calls, no matter where they are located. The software offers a variety of communication options, including messaging and video calls, as well as call routing to ensure calls are always answered. Its user-friendly interface makes it easy to manage contacts and track call history.

Read our analysis about Ringover
Learn more

To Ringover product page

GoContact

#1 Partner of Choice for Contact Centers

star star star star star
5.0
Based on 2 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
check-circle Free demo

Pricing on request

Cloud-based platform offering multi-channel communication, real-time analytics, automated workflows, and seamless integration with existing CRM systems for effective customer engagement.

chevron-right See more details See less details

GoContact is a robust cloud-based contact center solution designed to enhance customer engagement through multi-channel communication. It offers real-time analytics to track performance metrics, automated workflows for efficient task management, and seamless integration capabilities with popular CRM systems. These features empower businesses to improve response times and deliver personalized experiences, all while streamlining operations and maximizing productivity in customer service environments.

Read our analysis about GoContact
Learn more

To GoContact product page

8x8

Call, meet, chat, share, work better.

star star star star star-half-outlined
4.3
Based on 6 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
check-circle Free demo

Pricing on request

Streamline your call center operations with advanced software features such as call routing, IVR, and call recording.

chevron-right See more details See less details

With this software, you can easily manage your call center's agents and customers, monitor call quality, and access real-time analytics to make data-driven decisions. Its user-friendly interface and customizable settings make it an ideal solution for businesses of all sizes.

Read our analysis about 8x8

Benefits of 8x8

check Advanced analytics for better decisions & customer encounter

check Integration with famous third-party apps boosts productivity

check Flexible, customizable platform to suit business needs

Learn more

To 8x8 product page

See every alternative

Appvizer Community Reviews (0)
info-circle-outline
The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.

Write a review

No reviews, be the first to submit yours.