CXone: Innovative cloud contact center platform

Introducing NICE inContact CXone

A unified, single cloud customer experience platform

Nice inContact, one of the most dominant providers on cloud and on-premises software solutions,  has taken the world by storm with its customer experience platform CXone, released in 2017. This call center software was created to help businesses around the world improve their customer engagement. It offers a simple and quick solution to companies, which results in workforce optimization and an improvement in their ability to meet consumer demands.

Why switch to CXone?

Cxone has been ranked one of the best in the market by Forrester, Gartner, and Ventana Research due to its innovative cloud contact center. Their cutting-edge cloud solution allows them to always be prepared for changes in customer data. Migrating to this solution will allow your company to flourish. You will have full elasticity due to the pay as you go model the software utilizes.

Furthermore, your customer relationship rate will increase because CXone will provide you with the most advanced analytics in real time in a unified integrated platform. Utilizing this contact center technology will present you with all the management tools needed to improve customer loyalty.

Editor: NICE in contact

Strengths of CXone

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CXone pricing and features

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Customer Support
Customer Support Dashboard
Sales Force Automation
Contact Management Editing and follow-up of contacts for a given company

Data hosted in the following countries: United States of America (USA)

5 steps to boost the efficiency of your call center services
How to get the best out of your call center services? Which are the common points with a contact centre? Here are 5 steps along the conversion funnel to turn your customer service into a key, strategical asset to achieve customer conversion and retain goals.

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