OmniTouch Contact Center : Enhance Customer Engagement with Contact Center Solutions
OmniTouch Contact Center: in summary
OmniTouch Contact Center is designed to optimize customer interactions and streamline communication for businesses of any size. Catering to customer service teams, the software offers intelligent call routing, real-time analytics, and multi-channel support to elevate customer satisfaction and operational efficiency.
What are the main features of OmniTouch Contact Center?
Intelligent Call Routing
OmniTouch offers a sophisticated call routing system to enhance efficiency and customer experience.
- Skill-based routing to connect customers with the best-suited agents.
- Automatic call distribution to manage call traffic effectively.
- Queue management to minimize customer waiting time.
Real-Time Analytics
Gain insights into your contact center's performance with robust analytics tools.
- Dashboard insights that provide a real-time overview of operations.
- Performance metrics to track key indicators.
- Historical data analysis for long-term strategy planning.
Multi-Channel Support
Connect with customers through their preferred communication channels.
- Voice, email, and chat integration for seamless interaction.
- Social media support to engage with customers where they are most active.
- Unified agent desktop for a streamlined workflow.
OmniTouch Contact Center: its rates
Standard
Rate
On demand
Clients alternatives to OmniTouch Contact Center
Streamline your call center operations with advanced software features such as call routing, IVR, and call recording.
See more details See less details
With this software, you can easily manage your call center's agents and customers, monitor call quality, and access real-time analytics to make data-driven decisions. Its user-friendly interface and customizable settings make it an ideal solution for businesses of all sizes.
Read our analysis about 8x8Benefits of 8x8
Advanced analytics for better decisions & customer encounter
Integration with famous third-party apps boosts productivity
Flexible, customizable platform to suit business needs
To 8x8 product page
Streamline your call center operations with powerful software designed to improve efficiency and customer satisfaction. Manage calls, track performance, and optimize workflows all in one place.
See more details See less details
With CloudTalk, you'll have access to a range of features that make managing your call center a breeze. From customizable call routing and IVR menus to real-time analytics and reporting, you'll have everything you need to provide top-notch service to your customers.
Read our analysis about CloudTalkBenefits of CloudTalk
CloudTalk seamlessly integrates with over 25+ business tools
50+ powerful call centre features, 140+ phone numbers
CloudTalk Plan starts with 25€ per user/month
To CloudTalk product page
Streamline your call center operations with this cloud-based software. Enjoy features like real-time analytics and omnichannel engagement.
See more details See less details
Get powerful insights into your customers' needs with real-time analytics. The omnichannel capabilities mean that your customers can reach you on their preferred platform, making it easier to engage with them.
Read our analysis about Genesys PureCloudBenefits of Genesys PureCloud
Native omnichannel platform
Speech-Enabled IVR
Workforce optimisation system
To Genesys PureCloud product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.