Zoho Voice : Cloud- Based Contact Center | Call Center Software for SMBs
Zoho Voice: in summary
Zoho Voice provides you with inbound/outbound call options for 100+ countries. With its advanced feature set and in-house infrastructure it can cater to businesses of any size be it SMBs or large contact centers. It adds more power to your team with multi-channel support, that includes SMS and Instant Messages(upcoming). It helps you set up queues for inbound calls with multiple call distribution strategies, configure multilevel IVRs, and set up default handlers to manage calls outside operating hours. Voicemails and voicemail Drops help you manage unattended calls in inbound and outbound scenarios.
Zoho Voice aids your team in managing your live calls with options like transferring, barging, monitoring, recording, and others, with a multifunctional dial-pad called ZDialer. Our robust Power Dialer feature helps you run your Call campaigns to a defined set of contacts, which could also be from CRM. With Zoho Voice, you can understand your team's performance with our all-in-one live dashboard and get granular insights into the queue and agent-wise performance. Call Transcripts helps you with post-call analysis. Zoho Voice gives the option to set up business hours and assign roles like Admin, Supervisor, and Agents to your users. These roles come with a predefined set of privileges.
Zoho Voice can integrate with Desk support and CRM tools. Currently, you can integrate with Zoho CRM, Desk, Bigin, and SDP. (explain all data exchanges (contact sharing, logs, etc) that are possible). We also support hardware integrations to help you to connect Zoho Voice with your desk phones and Contact center Headsets.
Zoho Voice is available on Mobile, web, Desktop, and also as a browser extension.
Zoho Voice is (from a security perspective) GDPR, and HIPAA Compliant.
Its benefits
Cloud Calling, Instant Messaing
Call Management, Call Quality
Multi level IVR
Zoho Friendly Plans
Power Dialer




Zoho Voice: its rates
Basic
$34.00
/month /user
Standard
$49.00
/month /user
Contact Center
$74.00
/month /user
Team
$100.00
/month /10 users
Clients alternatives to Zoho Voice

Telecom software for seamless communication. Features include voice and video calls, messaging, and call routing.
See more details See less details
With Ringover, users can easily make and receive calls, no matter where they are located. The software offers a variety of communication options, including messaging and video calls, as well as call routing to ensure calls are always answered. Its user-friendly interface makes it easy to manage contacts and track call history.
Read our analysis about RingoverTo Ringover product page

Cloud-based platform offering multi-channel communication, real-time analytics, automated workflows, and seamless integration with existing CRM systems for effective customer engagement.
See more details See less details
GoContact is a robust cloud-based contact center solution designed to enhance customer engagement through multi-channel communication. It offers real-time analytics to track performance metrics, automated workflows for efficient task management, and seamless integration capabilities with popular CRM systems. These features empower businesses to improve response times and deliver personalized experiences, all while streamlining operations and maximizing productivity in customer service environments.
Read our analysis about GoContactTo GoContact product page

Streamline your call center operations with advanced software features such as call routing, IVR, and call recording.
See more details See less details
With this software, you can easily manage your call center's agents and customers, monitor call quality, and access real-time analytics to make data-driven decisions. Its user-friendly interface and customizable settings make it an ideal solution for businesses of all sizes.
Read our analysis about 8x8Benefits of 8x8
Advanced analytics for better decisions & customer encounter
Integration with famous third-party apps boosts productivity
Flexible, customizable platform to suit business needs
To 8x8 product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.