Diabolocom: 100% cloud-based contact center solution.

Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel solution for sales, customer service, and contact centres.

Thanks to its speed of implementation, its intuitive interface that is fully integrated with the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance.

Diabolocom supports the digital transformation of more than 250 companies in 20 countries, including Engie, Air Liquide, Saint Gobain, Essilor, Dekra, Mister Auto, Coyote, Photobox, Moonpig, Smartbox, Wonderbox, Decathlon, Galeries Lafayette, Carrefour, Bonduelle, Webhelp, Tessi, Comdata, etc.

Editor: Diabolocom

Strengths of Diabolocom

  • Certifications: HADS, PCI-DSS

Diabolocom demo and screenshots

Diabolocom - Engaged for your customer experience - English screenshot-inbound-scenario.png Dashboard-AppelsSortants.png dashboard-Chat.png dashboard-Email.png

Diabolocom customers

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Diabolocom pricing and features

Plans & Pricing

Standard
Contact us

Features

Analytics
Activity Monitoring
Connection to Live Data Sources
Custom Charts
Custom Queries
Dashboards
Data Import/Export
Drill Down
Filters
Interactive Dashboard
KPI
Queries Designer
Reports
Shared Dashboards and Reports
Statistics
Communication
Automatic Reply and Forwarding Answering machine and automatic email/call forwarding
Call Recording
Call Transfer to Mobile Device
Chat Box / Instant Messaging Live discussion via a Webchat
Contact Manager Search and organization application for professionnal contacts
Email Alias Secondary email address that redirects to the main address
Live User Status
Notifications Email, sms, or pop-up window that alerts you of an action
Push-To-Talk (PTT) Calls
SMS Short Message System
Shared Contacts Contacts viewed and updated by multiple people
VoIP Calls Phone conversations
Voice Mailbox Voicemail hosted and accessible via your browser
Sales Force Automation
Access to a crowd-sourced database of contacts Source of targeted contacts that can be used for sales purpose
Automated Reminders Notification in order to call back a prospect or a customer
BtoB approach
BtoC approach
Calls Management Displays contacts details and history when he calls
Contact management People's details editing and individual follow-up
Customer file import
Events history and follow-up Account Activity & History
Prospection
Sales Script Embeds what the sales person should within the interface
Telephony
Blacklist
Call Center Opening Hours
Call Tracking
Call forwarding
Calls Queue management
Calls comments and notes
Custom answerphone message
Do not disturb
Double listening
Incoming lines management
Interactive Vocal Server
Internal Calls
Phone call routing
Phone call transfer
Phone hours
Rent local and toll free phone numbers
Shared Call log
Simultaneous calls management
Voice message sent by email

Services

Integration & Interoperability
API, Web Service Restful APIs
Mac OS
Webhooks
Windows OS

Data hosted in the following countries: France