Everything There is to Know About the Spotify Agile Model in Management

Have you ever wondered how agile methodologies can be scaled up as a business grows? The Spotify agile model is an example of a successful transition!

This model has allowed Spotify to reach new heights without losing the benefits of agile, which is often reserved for smaller teams and small businesses.

Keep reading to learn more about the Spotify model, how it works, its benefits. (We’ll also give you insights on the best tools to leverage the power of agile management in your organization along the way. 🤫)

In the beginning, as a typical start-up, Spotify was an avid user of the scrum methodology to manage its innovative projects.

Once business took off and legions of new hires started flooding the office, the company had to get creative in order to accommodate this new scale without losing its agile culture.

Their solution, called the Spotify model, focuses on team autonomy and relies on people to reach objectives and achieve goals. This approach is highly tailored to their specific corporate culture and forms a network of interconnected individuals to encourage the free flow of ideas and autonomous decisions.

Its success has led agile experts to explore this agile method, and it was documented extensively by Henrik Kniberg & Anders Ivarsson.

As we said, Spotify first started through the Scrum method… but what was it?

Let’s rewind a little bit, shall we?

👉 The Scrum method is an agile framework for managing and completing complex projects, primarily in software development, that emphasizes iterative progress, collaboration, and flexibility by organizing work into sprints and involving cross-functional teams in regular reviews and planning sessions.

The Spotify Agile Model then differs from Scrum by focusing on autonomous, cross-functional squads that align around missions rather than projects, promoting greater flexibility and innovation.

While Scrum emphasizes structured sprints and roles, Spotify's model encourages fluidity and continuous improvement through:

• tribes,
• chapters,
• and guilds,

allowing teams to adapt practices that best fit their needs without rigid adherence to a single framework.

Looking for a more visual explanation? This video unveils the Spotify Model. 🎬

We saw the outlines of the Spotify Model, but here is the burning question: how does it really work? 🤔

This agile model is meant to be both simple and playful while allowing for complex interactions between colleagues.

Rather than just another agile framework, the Spotify agile model is an organizational structure based around different groups.

Let’s look into it. 👀

Squads are the most basic unit of the Spotify model.

They can be compared to the agile team in other agile models, as they are autonomous teams composed of 6 to 12 people working together on a specific feature area.

Each of these cross-functional teams is assigned:

• A mission, to guide their action and build their roadmap,
• A Product Owner (PO), who communicates the project vision to the team and assigns priorities,
• An agile coach, who provides support and guidance to the team to help improve their workflow and explain agile principles.

For more efficiency, their work is as self-contained as possible, for progress not to be hindered by tasks external to the squad.

Moreover, the tribe is in close contact with all relevant stakeholders to facilitate communication.

💡 Squads are self-managed. As such, they can choose between any agile frameworks as they see fit:

• Kanban,
• sprints,
• or MVP, for instance.

Similarly, scrum ceremonies are entirely optional. Giving teams this kind of flexibility requires agile tools.

🛠 Favro is built with agile principles in mind from the ground up. This scalable, all-in-one app can support the implementation of any agile method. Its flexible interface and decentralized design lets teams decide for themselves how they will get things done.

Tribes comprise multiple squads working together on related missions and features.

Thus, they are larger groups that can comprise up to 150 members. They still retain a certain degree of autonomy but are placed under the authority of one or more tribe leads.

👉 Tribe leads can also be part of one of the squads present within the tribe. They are responsible for fostering teamwork and collaboration within the tribe and across the squads. One of the main aspects of their work consists of identifying and removing cross-tribe dependencies to make the development process smoother and more efficient.

💡 Squads from the same tribe work closely together, often in the same office. They also hold regular meetings to exchange ideas and review their work.

A trio refers to the tribe lead, the product lead and the design lead.

Each tribe needs to be guided by a trio to keep the three approaches in mind.

As the company grows, it may become necessary to think of ways to handle missions that would require the close collaboration of multiple tribes. Alliances refer to two or more (usually three) trios working together to align their respective tribes towards a common goal.

Chapters are horizontal structures designed to regroup the specialists of a specific tool or area (a specific programming language for example) within a tribe.

They act as backbones holding the squads together: they ensure best practices are established and followed by everyone working on a specific feature across the entire tribe.

These standards make for faster development cycles and easier interoperability.

💡 Each chapter is headed by a chapter lead, who is usually a senior developer. The latter guides the other members of the chapter and helps them grow their skills to become even better specialists.

Guilds are also transversal groups, but their scope is larger than chapters as they may include people from different tribes. It means that its members can work across the entire organization.

Chapters and guilds are largely related, although they operate at a different scale:

• They both function like communities designed to improve communication on topics of interest.
• Oftentimes, guilds include people from related chapters across multiple tribes, such as all the web developers, or all the testers.

👉 The purpose of guilds is to facilitate the exchange of solutions. A problem encountered by developers could already have been solved by a colleague from a different tribe: guilds allow this knowledge to be shared instead of wasting time.

💡 Guild members convene during workshops or hackathons, during which everyone gets an opportunity to further their knowledge. It’s important to note that guilds are open to anyone, unlike chapters which are reserved for specialists.

And this openness also encourages self-development and learning!

System Owners are responsible for keeping systems sane. 🧘

As squads might need to make changes across different systems, their overall coherence may degrade if no one works behind the scenes to keep them up and running.

Thus, System Owners are squad members or chapter leaders who dedicate part of their time to updating and fixing a system.

For more complex systems, they might work in a Dev-Ops pair, for instance.

The chief architect holds a key role: they oversee the done across multiple systems to guide squads and tribes during the development process.

Although they provide advice as to what would be best from an architectural design perspective, the squad is still given the final say.

The Spotify agile model has several advantages, so let’s unveil the benefits this model provides us with. 🏁

Its emphasis on self-management means that squad members are encouraged to trust each other and rely on organic interaction rather than contrived ceremonies or processes to get things done.

The squad is responsible for their own decisions and can choose to work as they see fit, meaning that everyone is on board with the methodology chosen. Since squads are largely independent, they can achieve faster release times.

At the end of the day, your team is more productive than even.

The matrix formed by the model can be seen as an interpersonal network designed to allow everyone to communicate across silos and departments. Giving ideas the room to breathe and circulate is a means of solving problems and sharing best practices.

Spotify also allows its employees to dedicate 10% of their time to a personal project, called hacking time.

Innovative ideas or solutions can emerge from this free time!

👉 No managers and informal communication, as well as relatively safe, incremental releases made possible by the autonomy of each squad mean there is no harm in trying new things.

Keep in mind that failure is seen as part of the continual improvement process.

The success of Spotify is due, in part, to the ingenuity of this agile method, which has allowed the company to grow from a small start-up to the global leader that it is today.

It is one of the best examples of a successful implementation of agile, scaled to the size of a large business!

Despite all these benefits, the agile method used by Spotify also presents its own set of challenges. 😮‍💨

Though this method works at Spotify, it may not be suited to your organization.

👉 Managers should always take their environment into account to devise strategies and management practices. A company’s culture is unique, which means changes and new methods will be transformed and applied differently within your company. If it goes against the DNA of your firm, it may even backfire!

This is why copy & paste won’t work here!

💡 Be sure to adapt and cherry-pick any good ideas you’ve heard from others.

The Spotify agile model isn’t really a comprehensive model, nor was it ever intended to be. It is but a snapshot of the way most engineering teams organized themselves in 2012 when the model was discussed.

It is a far cry from more rigid, structured, and stringent agile frameworks such as the Scaled Agile Framework (SAFe), which offers a set of certifications and training.

👉 The Spotify approach is best described as a way to allow autonomous people to work with more flexibility. It promotes values such as learning from failures, communicating across the organization and trusting others, rather than methods or tools, which are ultimately chosen by the squads themselves.

As we’ve seen, it’s not always easy to scale agile methods. The Spotify agile model provides a well-documented case of a successful implementation. But the lessons shouldn’t be about the model itself: the key takeaway here is to learn from good ideas and find what works best for your own company.

Regardless of whether you decide to implement concepts from the Spotify agile model in your own company, making it more agile requires… agile tools. These can fuel your reflection and help your strategy by providing your team with more autonomy and flexibility.