21 alternatives to Zoho for smoother business management
We all know Zoho: a suite of cloud applications that covers just about everything: CRM, project management, accounting, customer support and even online meetings. The ambition? To offer an all-in-one platform for managing your business from A to Z.
But let's be honest: this versatility has its limits. Too many tools, a sometimes overloaded interface, complex integrations, or even functionalities that lack depth depending on the module. The result? Many teams are looking for a smoother, more intuitive alternative to Zoho... better suited to their way of working.
👉 That's why we've selected 21 high-performance software alternatives for you, according to use:
- CRM,
- ERP,
- project management
- accounting,
- customer support.
Our aim? To help you choose the solution that really fits your business needs, your budget and your existing tools.
What is Zoho?
Zoho offers over 50 integrated applications, designed to cover the full range of business management needs, from CRM and accounting to project management, team collaboration, online meetings and customer support.
Zoho's strength lies in its centralization: all applications communicate with each other, with a common database and unified analysis reports. This means you can build a truly tailor-made suite, according to your use cases and budget.
📌 Some of Zoho's flagship features :
- Zoho CRM: sales management, automation, pipeline and lead tracking ;
- Zoho Projects: collaborative project management with Gantt charts, time tracking and shared tasks ;
- Zoho Books: invoicing, quotes, bank reconciliation, VAT and multi-currency management;
- Zoho Desk: omnichannel customer service tool with knowledge base and integrated messaging;
- Zoho Analytics: advanced analysis reports, customizable dashboards, real-time analysis;
- Zoho Meeting: online meetings, webinars, recording, screen sharing;
- Zoho People: HR management, time tracking, leave and performance appraisals.
Zoho is a complete solution, ideal for small and medium-sized businesses that want to manage everything from a single source... provided they accept a steep learning curve and an interface that lacks modernity.
Zoho One
Why consider an alternative to Zoho?
A dense interface that slows you down
Zoho is packed with modules, options and menus... and it shows. If you're looking for a simple collaboration tool, accessible even to non-technophiles, the experience can quickly become frustrating.
Users tell us: some applications like Zoho Projects or Zoho CRM require a significant amount of training time, which complicates core use in already busy teams.
📌 What's often criticized:
- unintuitive navigation ;
- visual overload;
- tedious start-up parameterization.
Limited integrations outside the Zoho ecosystem
Yes, Zoho offers an integration application between its own tools, which facilitates internal synchronization. But as soon as you want to connect other services (like Slack, Trello, Google Workspace, Stripe...), you come up against limitations or underpowered connectors.
💡 Result: for a company already equipped with specialized tools, integration can become a major brake on adoption.
Attractive prices... up to a point
Zoho seduces with its prices: some modules start at just a few euros a month, for example Zoho CRM starts at €14/month, and the whole suite remains competitive. But this apparent simplicity masks a more complex reality:
- several formulas per month, with functional restrictions;
- essential options accessible only from premium packs;
- a final cost that can rise rapidly depending on the number of agents per month or modules activated.
Powerful modules, but not all at the same level
One of Zoho's strengths is its broad functional coverage: CRM, ERP, accounting, project management, helpdesk and more. But not all modules are created equal.
For example :
- Zoho Projects lacks the flexibility of tools like ClickUp or Wrike;
- Zoho Books remains simplistic for more complex accounting structures;
- Zoho CRM, while useful, is less robust than Pipedrive or Salesforce.
👉 Zoho plays the versatility card, but sometimes to the detriment of functional specialization and advanced mode capability.
Customer support deemed slow and unresponsive
The quality of customer service is a point often mentioned in Zoho reviews. Despite a good help center and a well-stocked knowledge base, users report :
- long response times;
- sometimes impersonal or unproactive support;
- difficulties in obtaining precise answers to technical questions.
Comparative table of the 21 best alternatives to Zoho
1 of 19
Our top 5 ERP alternatives to Zoho
Odoo
Odoo has established itself as one of the best ERP alternatives to Zoho, thanks in particular to its modularity and open source model. Where Zoho offers a pre-packaged suite, Odoo lets you put together your own solution, activating only the applications you really need: CRM, invoicing, accounting, project management, etc. A choice particularly appreciated by growing SMEs or structures with specific business processes. A choice that is particularly appreciated by growing SMEs or organizations with specific business processes.
Another major advantage: its integration ecosystem. Odoo has an open API and a rich App Store with over 20,000 modules. It also offers a high level of automation and detailed analysis reports. In short, a flexible, powerful and affordable Zoho alternative.
⚒️ Here's an overview of Odoo's most relevant features for replacing Zoho in ERP applications:
- complete ERP: CRM, project management, inventory, accounting, HR, invoicing ;
- modules can be activated à la carte according to business needs;
- modern interface, intuitive UX, mobile access;
- powerful application integration (open API + Odoo Apps Store);
- automations: workflows, reminders, quotes, project tasks ;
- analysis reports customizable by application.
Odoo
Axonaut
Axonaut is a 100% French Zoho ERP alternative, designed specifically for SMEs and the self-employed. Where Zoho can quickly become complex to configure, Axonaut focuses on simplicity, without sacrificing essential functionality. Its main asset: a genuine all-in-one, fluid and coherent solution for centralizing CRM, invoicing, accounting, HR and project management in a single application.
Highly appreciated for its user-friendliness, Axonaut is a turnkey solution, ideal for teams who want their software up and running in a matter of days. It also offers responsive customer support, based in France, and a clear knowledge base.
⚒️ Here are the main features that make Axonaut a serious alternative to Zoho ERP:
- complete sales management: quotations, invoices, purchase orders, reminders ;
- integrated CRM with sales pipeline and customer history;
- automated accounting with VAT, bank reconciliations, balance sheet ;
- HR tools: vacations, expense reports, employee files;
- project tracking: tasks, deadlines, employee assignments;
- mobile application for remote management;
- French customer support included in all plans.
Oracle NetSuite
Oracle NetSuite is clearly aimed at companies that have outgrown the SME stage. It's a high-end cloud ERP solution, designed for multi-site, international or high-growth structures. Where Zoho offers a generalist approach, NetSuite offers ultra-complete business coverage, with extensive customization capabilities.
What makes the difference is the functional depth of each module: financial management, procurement, production, CRM, e-commerce, real-time reporting... everything is designed to adapt to the complexity of operations. What's more, omnichannel management is native, making it a strategic choice for companies with multiple sales channels. On the other hand, implementation takes longer, and pricing is tailor-made.
⚒️ Here's an overview of the features that make NetSuite a premium alternative to Zoho ERP:
- modular ERP: finance, sales, CRM, e-commerce, supply chain ;
- multi-entity, multi-currency and multi-country management;
- customized dashboards and advanced analysis reports;
- native omnichannel mode (retail, wholesale, B2B/B2C);
- powerful automation of complex workflows;
- tool integration with over 300 third-party applications;
- Oracle cloud hosting, guaranteed security and scalability.
Oracle NetSuite
SAP Business One
SAP Business One is an ERP solution designed for small and medium-sized industrial and commercial businesses that need to structure their activities with rigor. Unlike Zoho, which remains a generalist, SAP offers a business ERP, with a more rigid but ultra-solid approach. The focus is on production management, inventory, purchasing and logistics processes.
SAP relies on a robust architecture, a centralized database and excellent analysis capabilities. It integrates naturally with other SAP solutions, and has a network of certified partners to support implementation. Ideal for organizations looking to upgrade and professionalize their tools.
⚒️ Here are the key functionalities that make SAP Business One a structuring alternative to Zoho ERP:
- All-in-one ERP: purchasing, sales, production, accounting, CRM ;
- inventory, supplier and bill of materials management;
- customized dashboards for center and team analysis;
- mobile access for sales and field forces;
- application integration with other SAP or BI solutions;
- real-time analysis reporting tools;
- deployment in the cloud or on site, depending on your requirements.
SAP Business One
Sage
Sage offers a scalable ERP range: Sage 100 for SMEs, Sage X3 for ETIs. These solutions are designed to offer a centralized vision of operations, while adapting to specific business needs (industry, services, distribution). An alternative to the more mature Zoho, particularly in terms of accounting and regulatory aspects.
Sage's strength lies in its knowledge of French companies: compliance with local accounting standards, VAT management, pay slips, DSN... all critical elements that Zoho finds more difficult to manage. At the same time, Sage offers a high level of customization, detailed financial analysis reports and connectors to most business tools.
⚒️ Here are the key functionalities that put Sage in a strong position against Zoho:
- commercial management: quotations, sales, purchasing, inventory ;
- advanced accounting with analytical and multi-company management;
- integrated payroll, HR and social declarations;
- project and resource planning modules;
- connectors with leading third-party integration applications;
- reporting, analysis and monitoring of financial performance;
- SaaS or on-premise deployment.
Sage X3 ERP
Our top 5 CRM alternatives to Zoho CRM
Salesforce
Salesforce is the CRM giant. It's the global benchmark for sales teams who want an ultra-customizable tool, capable of adapting to all sales models and company sizes. Compared with Zoho CRM, it offers far greater functional depth and far greater analytical capacity.
This CRM is designed to drive the entire customer cycle, from prospecting to loyalty, with a customizable interface and rich integration application (Slack, Outlook, Mailchimp, etc.). Its main advantage? Outstanding analytical power, thanks to real-time reporting, visual dashboards and integrated AI tools (Einstein).
⚒️ Here's an overview of Salesforce's advanced CRM functionalities:
- complete pipeline management, scoring, advanced automations ;
- integrated marketing tools + fine segmentation ;
- multi-channel customer service and support;
- predictive intelligence (AI) for sales;
- integration with hundreds of third-party applications;
- behavioral analysis, KPI tracking, customized analysis reports;
- high-performance mobile version.
Salesforce Starter
Insightly
Insightly is a popular Zoho CRM alternative for B2B SMEs. It combines CRM, project management and marketing automation in a simple, modern interface designed for collaboration and sales productivity.
One of its major strengths is the 360° view of the customer it offers: enriched files, interaction history, integration with Gmail or Outlook... Insightly offers good tool integration capacity without functional overload. Ideal for sales teams who want to get straight to the point.
⚒️ Here are the main features that make Insightly stand out from the crowd:
- management of contacts, organizations and opportunities ;
- customer project tracking;
- simple automations: email, tasks, CRM updates;
- integration with Google Workspace, Office 365, Mailchimp ;
- customized dashboards with application analysis;
- integrated lead scoring function.
Insightly
Pipedrive
Pipedrive is the CRM for field sales. Ultra-visual, pipeline-oriented, it appeals to teams who want to sell more, without getting lost in the tool. A real alternative to Zoho CRM for those who want efficiency without complexity.
Pipedrive stands out for its ease of use, intuitive interface and value for money. It also offers well thought-out automation and integration functionalities, with a large library of connectors (Zapier, Slack, Trello, etc.). Perfect for small and medium-sized businesses with fast sales cycles.
⚒️ Here are the functional strengths that make Pipedrive a formidable CRM:
- step-by-step visual pipeline;
- tracking of calls, e-mails, sales activities ;
- simple automation via workflow builder;
- integration with over 300 third-party applications;
- reporting features and visual analysis reports;
- sales forecasting and objectives tool.
Pipedrive
Bitrix24
Bitrix24 is a complete collaboration platform that includes a robust CRM. Unlike Zoho, Bitrix24 relies on extreme centralization: CRM, project management, customer support, intranet, videoconferencing, it's all there - in a single interface.
The approach is modular, with a comprehensive free cloud version to get you started. Bitrix24 also offers a highly developed omnichannel mode, ideal for teams managing customers via email, chat, telephone and social networks. A Zoho CRM alternative particularly suited to in-house customer service departments.
⚒️ Focus on Bitrix24's CRM features:
- Integrated CRM with management of contacts, leads, deals ;
- team messaging, video calls and shared tasks;
- multi-channel customer service (email, telephone, chat, social networks);
- dashboards, analytics and reporting;
- internal knowledge base and customer extranet.
Bitrix24
monday CRM
monday CRM is based on the monday.com platform, renowned for its visual project management. This CRM uses the same codes: simplicity, personalization, collaboration. A good alternative to Zoho CRM for teams who like charts, workflows and real-time transparency.
The great strength of monday CRM is its flexibility. You can build your own CRM without coding, by adding columns, automations, integrations... The result: a tailor-made integration application that fits perfectly with your internal processes.
⚒️ The CRM features offered by monday.com include
- customizable customer follow-up tables ;
- automated workflows: reminders, allocation, scoring ;
- Kanban view, timeline, calendar, Gantt ;
- integration with Gmail, Outlook, Slack, HubSpot, etc. ;
- analysis reports and real-time dashboards;
- team collaboration: mentions, comments, notifications.
monday CRM
Our top 5 project management alternatives to Zoho Projects
ClickUp
ClickUp has established itself as one of the most comprehensive project management tools on the market. Where Zoho Projects is content with a classic approach (tasks, Gantt, time tracking), ClickUp takes customization and collaboration to the extreme, without sacrificing ergonomics.
It's a true central productivity hub, managing everything in one place: tasks, documents, meetings, OKRs and even CRM. The integration application is powerful (Slack, GitHub, Google Drive...), the views are multiple (list, table, Gantt, calendar) and the automations fluidify daily teamwork.
⚒️ Here are the ClickUp features that make it an excellent alternative to Zoho Projects:
- multiple views: table, Gantt, list, calendar, workload ;
- tracking of tasks, sub-tasks, dependencies and milestones;
- integrated doc tools and team messaging;
- customizable automations (no code required);
- native time tracking and reporting by member or project;
- integration with +1,000 applications (Zapier, Notion, Outlook...).
ClickUp
Smartsheet
Smartsheet is a spreadsheet-based project management tool, ideal for teams who already work extensively with Excel or Google Sheets, but want to take their project management to the next level. It's the perfect Zoho Projects alternative for structured projects with high tracking and reporting requirements.
Smartsheet's strength lies in its organizational flexibility: you can model processes, automate workflows and generate dynamic reports, while retaining a familiar interface. It is used in demanding sectors such as construction, HR and event management.
⚒️ Here are the features that make Smartsheet so powerful:
- dynamic spreadsheets with formulas and linked cells;
- Gantt, Kanban, calendar, grid views ;
- task tracking, milestones, dependencies ;
- automated workflows and conditional alerts;
- real-time collaboration, comments, attachments;
- customized dashboards and analysis reports.
Smartsheet
Wrike
Wrike is a popular collaborative project management tool for multi-project team environments. It combines functional power, strategic vision and an excellent level of customization, far beyond what Zoho Projects can offer.
Designed for mid-sized companies and agencies, Wrike centralizes work, priorities, exchanges and performance by team. Its analytical capabilities are particularly well developed, with automatic reports on time spent, tasks at risk and delays.
⚒️ Here's an overview of Wrike's key functionalities:
- multi-project management with dynamic prioritization ;
- table view, Gantt, workload, shared calendar ;
- time tracking, SLAs, performance indicators;
- integrated collaboration tool (files, comments, @mentions) ;
- automatic, customizable analysis report;
- integration with Salesforce, Adobe, Microsoft 365...
Wrike
Celoxis
Celoxis is a high-end Zoho Projects alternative, designed for companies managing complex projects with critical budgets, resources and deadlines. It offers functional depth that is rare in a cloud-based tool.
The software stands out for its portfolio vision, its ability to model complex processes, and its advanced reporting features. It is particularly appreciated in technical sectors such as engineering, R&D and finance.
⚒️ Celoxis' key features for advanced project management include
- ultra-detailed Gantt charts with constraints ;
- resource management, workload, availability ;
- budget tracking, ROI, margins, actual costs;
- customizable analysis reports, automated exports;
- team collaboration, comments, attachments;
- integration with Jira, MS Project, Google Apps.
Celoxis
Asana
Asana is probably the best-known project management software for marketing, product and tech teams. It's a simple, visual alternative to Zoho Projects, designed to streamline collaboration and provide clarity on upcoming tasks.
Its strengths: a streamlined interface, an excellent balance between structure and flexibility, and multiple views that adapt to all working styles. Asana is also very well-endowed when it comes to integrations, with over 200 applications available.
⚒️ Here's what Asana has to offer to boost your productivity:
- tasks, subtasks, dependencies and milestones ;
- list, table (Kanban), calendar and timeline views ;
- simple automations (assignment, reminders, rules);
- integrated collaboration tool (comments, @mentions, notifications) ;
- dashboards with visual analysis reports;
- integrations: Slack, Gmail, Zoom, Notion, etc.
Asana
Our top 3 accounting alternatives to Zoho Books
Xero
Xero is one of the best cloud alternatives to Zoho Books, very popular with freelancers, startups and small businesses worldwide. It's a modern, intuitive solution, with strong bank reconciliation and financial reporting capabilities.
Xero also stands out for its openness to applications: over 1,000 integrations are available with tools such as Stripe, PayPal, Gusto, HubSpot and Shopify. Its ability to generate accounting reports in real time, combined with intelligent entry automation, makes it a powerful ally for managers who want to manage their business without being a chartered accountant.
⚒️ Here are the Xero accounting functions you need to know about:
- automatic invoice, payment and reminder management ;
- bank synchronization and automatic reconciliation ;
- cash flow monitoring, forecasts and financial dashboards;
- VAT, multi-currency and fixed asset management;
- multi-user access with personalized roles;
- integration with +1,000 applications (e-commerce, CRM, payroll, etc.).
Xero
FreshBooks
FreshBooks is an alternative to Zoho Books designed for freelancers, agencies and small service businesses. The interface is ultra-simple, the menus clear, and everything is designed to save time: invoice creation, expense tracking, automatic reminders, activity reports.
This cloud software also focuses on the customer experience: you can create personalized portals, offer online payments, track quotes and more. At the same time, FreshBooks provides easy-to-understand, visual analysis reports, even for those unfamiliar with accounting.
⚒️ Here are the main features of FreshBooks:
- recurring invoicing, quotes, automatic reminders ;
- tracking of expenses, billable hours and projects;
- online payment (Stripe, PayPal, credit cards);
- customer portal, exchange history and shared files;
- clear financial reports: revenues, expenses, profitability;
- intuitive mobile application.
FreshBooks
Indy
Indy is an automated accounting tool designed for French freelancers. Unlike Zoho Books, which remains a generalist, Indy is 100% oriented towards French tax declarations, with dedicated support for micro-enterprises, BNC or SASU.
Indy connects directly to your bank account, categorizes your transactions, generates your accounting records and prepares your declarations (VAT, 2035, 2065...). It's an all-in-one solution, combining automation, time savings and compliance. All with responsive customer service based in France.
⚒️ Here are the key features that make Indy a highly relevant alternative to Zoho Books in France:
- secure bank connection and automatic synchronization ;
- generation of accounting documents (revenue book, general ledger, etc.) ;
- automated VAT, 2035 and 2065 declarations;
- intelligent categorization of expenses;
- simplified dashboard with income and expense analysis;
- customer support in French, by chat or telephone.
Our top 3 best alternatives to Zoho Assist for customer support
Zendesk
Zendesk is the global benchmark for SaaS customer support. Designed for companies that want to structure a multi-channel help desk, it offers much more than a simple remote support tool. It's an omnichannel platform that combines messaging, chat, email, telephone and social networks, with an integrated knowledge base and advanced center analysis.
Its strength lies in its modularity. We can build a real customer service center, with automations, ticket assignment, escalation and satisfaction tracking. Compared to Zoho Assist, Zendesk offers a much more complete experience, better integrated with other enterprise tools.
⚒️ Zendesk's key features include
- ticket management across all channels (email, chat, phone, social networks) ;
- agent interface customizable by channel or priority;
- public and internal knowledge base;
- automations: pre-recorded responses, rules, dynamic tags;
- omnichannel reporting: response time, resolution rate, satisfaction;
- integration with over 1,000 SaaS tools.
Freshdesk
Freshdesk is a simple, intuitive and very powerful alternative to Zoho Assist for small and medium-sized businesses. It offers a ticketing-centric approach, while integrating advanced features such as omnichannel mode, automation and a customizable customer portal.
It's a very popular solution, thanks to its fluid interface, controlled cost and ability to adapt to different levels of maturity. It's just as well suited to a 3-person support team as it is to an after-sales service unit with 100 agents. It's a truly scalable customer service tool, far richer than Zoho Assist in terms of reporting and channels.
⚒️ Here's a summary of the Freshdesk features to remember:
- intelligent ticketing with automatic assignment ;
- multi-channel support: email, telephone, chat, social networks;
- integrated knowledge base for self-help;
- agent collaboration (sharing, internal notes, mentions);
- real-time analysis reports: resolution, SLA, satisfaction;
- automation and personalized scenarios.
Freshdesk
TeamViewer
TeamViewer is the historic tool for remote control. Unlike Zoho Assist, which integrates support functions into a broader suite, TeamViewer is entirely dedicated to remote technical assistance, with impeccable performance and enhanced security.
It is the ideal tool for IT departments, MSPs or software publishers who need to intervene on client workstations, servers or industrial equipment. It also offers monitoring, device management and remote collaboration functions. A highly specialized, performance-oriented alternative to Zoho Assist.
⚒️ TeamViewer's key features include
- secure remote access on all types of device (PC, Mac, mobile) ;
- file transfer, in-session chat, remote reboot ;
- installation-free connection for clients;
- multi-screen support and multi-user assistance;
- fleet management and device monitoring;
- end-to-end encryption + two-factor authentication.
TeamViewer
How to choose the right alternative to Zoho?
Summary table of the best alternatives to Zoho
| Software | Service | For whom | Key features | Entry price |
| Odoo | ERP | SMEs, tech startups | CRM, project management, billing, HR, automation, third-party application integration | Free offer |
| Axonaut | ERP | French SMEs | CRM, quotations/invoicing, accounting, HR, project management, mobile application | From €34.99 / month |
| Oracle NetSuite | ERP | ETI/large international companies | Modular ERP, finance, supply chain, e-commerce, CRM, omnichannel mode, BI | On quotation |
| SAP Business One | ERP | Industrial and commercial SMEs | Production, inventory, purchasing, finance, BI, cloud/on-premise deployment | On quotation |
| Sage X3 | ERP | SMEs, regulated sectors | Advanced accounting, payroll, multi-company management, project, knowledge base, reporting | From €40 / month |
| Salesforce | CRM | Large sales teams | Pipeline, automation, AI, omnichannel, advanced integrations, dynamic reporting | From €25 / month |
| Insightly | CRM | SMB B2B | CRM, linked project management, simple automation, scoring, dashboards | From €24.97 / month |
| Pipedrive | CRM | VSE/SME commercial | Visual pipeline, automation, simple reporting, multiple integrations | From €14 / month |
| Bitrix24 | CRM + collaboration | Small businesses, support teams | CRM, internal messaging, calls, project management, customer service, knowledge base, omnichannel | Free offer |
| monday CRM | CRM | Project/marketing teams | Customized tables, automation, Gmail/Slack integration, pipeline management, collaborative dashboards | From €12 / month |
| ClickUp | Project management | All types of teams (tech, product, HR...) | Tasks, docs, Gantt, time, automation, reporting, integrations | Free offer |
| Smartsheet | Project management | Spreadsheet-oriented project managers | Dynamic spreadsheets, Gantt, automation, real-time collaboration | From €8 / month |
| Wrike | Project management | Agencies, multi-project teams | Multi-project, workload, time tracking, automation, collaborative reporting | Free offer |
| Celoxis | Project management | Complex projects, engineering/finance | Gantt, budget, ROI, resource management, customized reporting, on-premise version | From €8.61 / month |
| Asana | Project management | Product, marketing and startup teams | Tasks, milestones, Kanban, automation, collaboration, visual reports | Free offer |
| Xero | Accounting | VSEs, freelancers, international startups | Invoicing, bank reconciliation, VAT, multi-currency, numerous integrations | From €24.97 / month |
| FreshBooks | Accounting | Freelancers, agencies, service providers | Recurring invoicing, online payments, project management, visual reports | From €9.04 / month |
| Indy | Accounting | French freelancers and self-employed | Tax returns (VAT, 2035, 2065), automation, dashboard, French support | Free offer |
| Zendesk | Customer support | Structured support teams / SAV | Omnichannel, knowledge base, automation, SLA reports, agent interface customization | From €19 / month |
| Freshdesk | Customer support | VSE/SME support | Ticketing, knowledge base, omnichannel support, agent collaboration | Free offer |
| TeamViewer | Remote support | IT teams, software publishers | Remote control, chat, file transfer, monitoring, enhanced security | From €15.90 / month |
Criteria for selecting an alternative to Zoho
Finding the best alternative to Zoho depends above all on your specific needs, your team size, and your existing stack. Here are the key criteria to consider when choosing the solution that's right for you:
- main use case: CRM, ERP, accounting, project management, support... prioritize the tool that covers your core need without compromise;
- ease of use: clear interface, quick learning curve, adoption by the team... this is essential to avoid wastage;
- features and capabilities: analyze the functional depth of each software: automation, customization, tool integration, analysis reports, etc. ;
- pricing model : compare monthly packages, functionality limitations and cost per agent/month;
- scalability: the software must be able to support your growth, whether you go from 3 to 30 or 300 employees;
- integration with your stack: check compatibility with your existing applications (e-mail, accounting, CRM, in-house tools);
- customer service: a good tool without responsive support is risky;
- free trial: ideal for testing application integration, user experience and functionality, with no commitment;
- hosting and security: cloud, on-premise, RGPD... some tools like TeamViewer or Sage offer specific options for sensitive data;
- omnichannel mode (for CRM and support).
What if the best alternative to Zoho was the one you were testing tomorrow?
As we've seen, Zoho has its qualities, but also its limitations. Fortunately, the SaaS ecosystem is full of more flexible, more specialized or more powerful solutions, depending on your priorities: CRM, ERP, project management, accounting or customer support.
Our selection offers you a well-balanced range:
- all-in-one tools like Odoo or Bitrix24,
- global references such as Salesforce and Zendesk,
- French nuggets like Axonaut or Indy...
And all these software packages offer flexible formulas, often with a free trial to validate their relevance in real-life conditions.
🧠 The right reflex: identify your 3 business priorities, test 2 or 3 solutions, and choose the one that fits naturally into your team's daily routine. Because the alternative to Zoho isn't just a tool... it's a long-term efficiency lever.
Article translated from French