Cloud-based call center software that offers advanced routing, real-time analytics, and seamless integration with CRM systems.
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With Amazon Connect, you can easily manage your call center operations from anywhere, thanks to its cloud-based infrastructure. The software provides advanced routing capabilities that ensure customers are connected to the right agent quickly. Real-time analytics help you monitor performance and make data-driven decisions to improve customer satisfaction.
Read our analysis about Amazon ConnectBenefits of Amazon Connect
Scalability
Interactive voice
Skills-based routing
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