IT Service Management (ITSM)

Software • August 28, 2025

Freshservice or ServiceNow: which ITSM solution really wins in 2025?

Compare ServiceNow and Freshservice: features, pricing, integrations and use cases. The complete ITSM guide to making the right choice.

Tip • June 16, 2025

From best practices to software, how can you optimize your IT asset management?

How can you manage your IT assets to boost your company's performance and profitability? Discover best practices and a selection of software.

Software • June 3, 2025

ServiceNow vs Jira Service Mangement: which ITSM tool meets your business needs?

Compare ServiceNow and Jira Service Management: features, prices, integrations, use cases... The complete guide to making the right ITSM choice.

Definition • October 28, 2024

IT governance, or how to align information systems and business strategy

What is IT governance, and how can it serve the company's business objectives by creating value? Let's take a closer look at this framework and its application.

Definition • October 28, 2024

What are the different ITIL processes? The complete guide

How can ITIL be used as a framework for structuring and managing your ITSM processes? Discover the benefits and details of ITIL V2, V3 and V4 processes.

Definition • January 20, 2021

Capacity Planning: the Ultimate Guide

What is capacity planning and how can you use it to best align your human and material resources with the needs of your business? Find the answers in our guide!