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IT Service Management (ITSM) Software

ITSM stands for Information Technology Service Management. ITSM tools are IT software designed to manage all the IT services of a company.

IT Service Management (ITSM) : related categories

Our selection of 28 it service management (itsm) software

Cherwell

Efficient IT Service Management Solutions

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Streamline IT service management with powerful software that enhances productivity and optimizes workflows.

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With this tool, you can automate routine tasks, manage incidents, and track assets to ensure efficient service delivery. Its user-friendly interface, customizable dashboards, and reporting capabilities provide real-time insights to help you make informed decisions. Plus, its flexible deployment options make it easy to integrate with your existing IT infrastructure.

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OpenVPN

Reliable Secure Tunneling Solution for Businesses

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4.7
Based on +200 reviews
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Securely connect to remote networks with ease using this ITSM software.

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With robust encryption and easy-to-use management tools, this software simplifies remote access while keeping your data secure. Ideal for businesses of all sizes, it offers flexible configurations to suit your unique needs.

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CyberGhost VPN

Secure Your Online Privacy with Top VPN Solution

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4.5
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Protect your online privacy and security with this ITSM software. Enjoy fast, secure, and reliable connections to servers in over 90 countries.

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With military-grade encryption, CyberGhost VPN ensures that your online activity is hidden from prying eyes. Its user-friendly interface, automatic kill switch, and no-logs policy make it a top choice for anyone looking for a VPN solution. Plus, its ability to unblock streaming services and bypass censorship make it a versatile tool for both personal and business use.

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Deepser

Enhance IT Service Management Efficiency Seamlessly

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4.6
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Streamline IT operations with powerful ITSM software. Automate workflows, track assets, and manage incidents all in one place.

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Deepser's ITSM software offers a comprehensive solution for managing IT operations. With automation, asset tracking, and incident management, teams can work more efficiently and effectively. Say goodbye to manual processes and hello to streamlined workflows.

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Nexoid

Revolutionizing ERP Systems with a Human-Centric, Efficiency

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5.0
Based on 3 reviews
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Streamlines IT services with automation, incident management, and customizable workflows.

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Nexoid offers an ITSM solution designed to enhance operational efficiencies through advanced automation, detailed incident management, and fully customizable workflows suited for any business size. It focuses on reducing manual tasks and improving service delivery, ensuring a seamless IT service management experience. Its scalable architecture adapts to evolving business needs, making it an ideal platform for organizations aiming to optimize their IT processes.

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Benefits of Nexoid

check Efficiency, Advanced ITSM and ERP solutions, Easy customization, Human

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ALVAO IT Service Managament

IT Service Management solution designed for Microsoft 365

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5.0
Based on 5 reviews
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Streamlines IT service management with robust ticketing, asset tracking, and reporting.

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ALVAO IT Service Management optimizes IT operations with advanced features like efficient ticketing systems, comprehensive asset tracking, and detailed reporting tools. Designed to improve service delivery and operational efficiencies, this software supports ITIL best practices and integrates seamlessly with various IT environments.

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InvGate Service Management

InvGate: Service Simplified

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4.8
Based on 2 reviews
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InvGate offers innovative IT Service Management (ITSM) and IT Asset Management (ITAM) solutions designed to empower organizations with flexibility and autonomy.

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Catering to high-output teams, it simplifies complex workflows, centralizes service operations, and provides comprehensive IT asset oversight—all without the need for endless implementations or consulting fees.

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Patrowl

Strengthen Your External Security Posture with Ease

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Patrowl is a leading platform designed to help businesses identify and harden their External Security Posture.

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By automating time-consuming tasks, Patrowl enables teams to focus on remediation and reduce the risks of external exposure. The platform supports continuous threat detection and vulnerability management, ensuring your Internet-exposed assets are always secure.

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Kpass Solutions

Innovative Solutions for Industry and Finance

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Kpass specializes in connecting data and teams to help companies innovate, optimize performance, and expand into new markets.

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We offer solutions in various areas such as PLM, MES, EDM/ECM, airport training, and algorithmic trading. With our technological expertise, we support companies—from small businesses to large enterprises—in their digital transformation.

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IT Service Management (ITSM) software: purchase guide

A complete guide on ITSM tools

Manage your IT hardware more efficiently by choosing ITSM solutions. This type of software solution is the perfect tool to improve the quality of your services. And, it also allows you to lower your costs by controlling them as you wish.

What are ITSM tools?

ITSM tools (Information Technology Service Management) is programmed to monitor the activity of your company's IT support services. It identifies errors and malfunctions so you can manage your IT systems effortlessly.

Be at the forefront of innovation by choosing a SaaS software solution. By opting for one, you will benefit from the latest versions of ITSM software. Moreover, you can manage your IT and office automation equipment with ease and each incident is immediately notified so that you can react instantly.

How does an ITSM process work?

An ITSM process must have the following functions:

  • be measurable;
  • provide a specific result;
  • create value for the customer;
  • respond to a specific event (e.g. a user's call to the hotline).

What are the features of ITSM tools

Here are the main features that ITSM tools should cover:

  • Incident management: this is the lifecycle management of the problems that may occur in your IT system. ITSM tools are ideal to reduce the times when your teams cannot use their computers because they are blocked by an incident.
  • Cost management: By properly implementing your ITSM tool, you will better control the costs related to the renewal of your computer park or the need for repairs.
  • Performance analysis: Analyse in real-time the performance of your IT resources in order to make the best decisions and to be really reactive. 
  • Query management: Centralize queries to respond to your employees' needs with agility and provide continuous improvement of the IT infrastructure.
  • Change and evolution management: the itsm management tool also has the function of better understanding the needs for change in order to respond to the evolution of your business.

What are the benefits of using ITSM tools?

Here are the main benefits of using ITSM tools:

  • You will follow all of the laws and regulations in effect.
  • You will save tons of time and respond more quickly.
  • You will improve the quality of your service.
  • You can supervize IT processes.
  • You can control your costs and lower the investments dedicated to your IT equipment.
  • You can optimize and continuously improve your IT infrastructure.
  • You can manage your IT system and centralize your services.
  • You can improve organization thanks to the automation of certain tasks.

What are the requirements for a modern ITSM tool?

There is a wide range of requirements for an ITSM tool. Depending on the internal purpose, the points listed below vary greatly:

  • Integral solution covering ITIL processes and the entire ITIL Life Cycle
  • Not only service operation, but service strategy - coverage
  • Complex services and SLAs can be mapped
  • Open interfaces and use of standards
  • Degree of integration capability
  • Orchestration, monitoring, discovery
  • Asset management
  • Easily customizable standard workflows
  • Task creation and task merging
  • Integrated service portal (including self-service portal)
  • Request management
  • Ordering of new services, self-help
  • Reporting
  • Multiple levels, from internal IT to management dashboard

ITSM covers the areas of service support and service delivery. Service support includes service desk, configuration management, incident management, problem management, release management and change management. Service delivery includes service level management, financial management, capacity management, availability management, IT continuity management and security management. Optimal IT service management is achieved, among other things, by choosing the appropriate definitions of processes and standards as well as software packages and ITSM frameworks.

What ITSM frameworks are there?

ITSM frameworks aim to ensure that the appropriate processes, people and technologies are in place to achieve the set business objectives. The most well-known ITSM frameworks include COBIT, Six Sigma, Microsoft Operations Framework, ISO 20000, TOGAF and ITIL.

IT Service Management (ITSM) softwares: Q&A

How does IT service management (ITSM) software work?

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ITSM software helps manage IT services by automating workflows, tracking incidents, and improving communication between IT and other departments. It can also assist in implementing ITIL best practices and creating service catalogs.

What features should I look for when looking for ITSM software?

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Look for features such as incident management, change management, problem management, asset management, and service level agreement (SLA) management. Also, consider integrations with other tools, customization options, and reporting and analytics capabilities.

What are the benefits of ITSM for my company?

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ITSM can lead to improved IT service delivery, increased efficiency and productivity, reduced downtime and costs, better communication and collaboration, and enhanced customer satisfaction. It can also help align IT with business goals and compliance requirements.

What are the best ITSM software options?

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Some of the top ITSM software options include ServiceNow, BMC Helix, Cherwell, Freshservice, and Ivanti Service Manager. Each has its strengths and weaknesses, so it's important to evaluate your specific needs before making a decision.

What are the free ITSM software alternatives I could try?

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Some free ITSM software alternatives include Spiceworks, OTRS, GLPI, and Zammad. Keep in mind that these may not have all the features of paid options and may require more effort to set up and use effectively.