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Today, excellent customer service is a key component of setting yourself apart from competition and retaining your customers. In this article, we tell you all about the best service CRM systems available on the market for you to provide outstanding customer experience and generate revenues.
In order to help you choose the right Service CRM software for your business, we have reviewed and compared 7 systems known for their customer support features and tools.
As the number of interactions between customers and businesses has increased with the use of smartphones and social media, the challenge of collecting and organizing data has also gotten bigger. Real-time access to data is now absolutely critical for multi-channel customer support services, and CRM systems ensure that all interactions and information are easily accessible by team members in one single location.
Customer service and CRM go hand in hand.
While CSS software is designed to provide customer service and support, using a CRM system to handle customer service allows your customer service team to work together with marketing and sales teams all along the customer’s journey.
Overall, using a CRM software for customer service allows your teams to provide outstanding customer experience which translates into more returning customers, higher customer retention, and down the line, increased revenues.
Sales Cloud is a cloud-based software that helps teams work better together. They provide a single Customer 360 app, or a combination of many, such as Service Cloud. With Salesforce, your support team can see all your customers’ information and previous interactions in one place. It helps team members better deliver personalized and outstanding customer service. Salesforce also helps with resolving issues faster.
This video will help you understand how Salesforce can help your business improve customer service on a daily basis.
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Hubspot CRM provides its own customer service software called Service Hub. It is designed to connect all your customer service data and channels on a single CRM platform, so you can easily support, retain, and grow your customer base. This system will help your business improve customer service management so you stand out from competition at every stage of the customer journey.
You can quickly find out about everything Hubspot Service Hub has to offer in this video.
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Maximizer CRM is an integrated CRM system that is suitable for businesses of all sizes across various industries. Maximizer is designed to help your business retain customers by deploying processes that ensure a smooth and repeatable renewal journey.
Find out more about Maximizer in this video.
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Freshworks offers several tools to help businesses with sales management and customer engagement. Freshsales is a cloud-based solution you can integrate with Freshdesk to create a unified view of the customer for your sales and support teams. This CRM system gives you everything you need to foster strong customer relationships with multichannel communication.
Watch this video to discover how you can use Freshsales/Freshdesk to satisfy your customers.
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Creatio is an intelligent service management platform that provides a single database of all your accounts and contacts. This system helps you keep track of contact data, service history, social media profiles, and the entire history of interactions in order for your business to provide the best possible customer experience.
Watch this video to find out more about Service Creatio.
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Zoho CRM is a CRM system that aims to help businesses engage with their customers. This CRM program provides your business with a wide range of tools to communicate better at the right time and through the right channel with your prospects and clients. Zoho CRM helps you benefit from omni-channel presence, segmentation, KPIs, predictive intelligence, and more to deliver personalized experiences and retain your customers.
Watch this video and discover how Zoho helps businesses improve customer service.
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Zendesk is a cloud-based CRM solution that provides a complete customer service solution. It offers customizable tools to build customer service portal, a knowledge base, and online communities. It is easy to use and scales with your business. Zendesk is used across a wide range of vertical markets including technology, government, media, and retail, from small to large.
Find out more about Zendesk Support in this video.
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If there’s one thing you need to remember from this article, it’s that a great service CRM system not only makes things easier and less frustrating for your customers but also sets your teams up for success and improves your business workflows.