Top 11 alternatives to Aircall for modernizing your call center
Your choice of enterprise telephony solution can make all the difference. While Aircall has established itself as a leading player in cloud telephony, many companies are beginning to question its limitations: pricing deemed high, features sometimes too fixed, or insufficient integrations with certain business tools.
But don't panic! Today, there are alternatives to Aircall that are just as robust, often more flexible, and sometimes even morecompetitive in terms of price. Whether you're looking for a cloud calling system more suited to your contact center, software with more advanced voice data analysis, or simply a more cost-effective tool for unlimited calling, this article is for you.
👉 We've reviewed several VoIP telephony platforms favored by pros, to offer you a clear, actionable comparison of the 11 best alternatives to Aircall in 2025.
What is Aircall?
Aircall is a cloud telephony solution designed for sales, customer support and call center teams. Created in France, this SaaS software has rapidly established itself as a benchmark in the field of professional communications, thanks to its intuitive interface, integrations with CRMs and collaborative tools, and rapid commissioning via the web.
🎯 The goal? Replace traditional telephone systems with a modern, connected tool that can be accessed from anywhere. With Aircall, teams can manage incoming and outgoing calls, monitor conversation quality, access recording history, or assign international numbers in just a few clicks.
Aircall offers features tailored to business needs:
- queue management and call distribution ;
- real-time monitoring and detailed statistics;
- native integration with Salesforce, HubSpot, Intercom, Slack, etc. ;
- virtual numbers in over 100 countries;
- multi-channel customer support and data centralization.
But despite all these advantages, Aircall isn't for everyone. That's what we'll explore next.
Aircall
Why consider an alternative to Aircall?
Unflexible and expensive pricing
Aircall offers a per-user pricing model, with a basic plan starting at €30/month per agent, but advanced features :
- unlimited recording,
- advanced integrations,
- analytics,
are often locked behind the higher plans. For a growing call center or a company with many users, the bill can climb very quickly, without offering optimal flexibility on options.
Lack of customization for complex call centers
Aircall remains an effective solution for standard teams (support, SDR, small sales teams), but for more complex scenarios such as :
- intelligent call distribution,
- multi-channel queuing,
- dynamic voice scripts,
- etc.
some functional limitations appear. Several competitors offer more customizable workflows and advanced routing functions better adapted to the needs of an advanced contact center.
Limited or rigid integrations
Although Aircall integrates well with tools such as Salesforce, HubSpot or Intercom, integration customization remains limited. For teams using specific CRMs, in-house tools or complex workflows, this can be an obstacle. Some alternatives to Aircall offer more open APIs or more varied native integrations.
Lack of scalability for fast-growing teams
Aircall works very well for SMEs or startups, but when you start managing multiple teams, sites, time zones or call scenarios, the tool quickly reaches its limits. Companies in the throes of scalability are often looking for more robust platforms, with infrastructure better suited to high volumes, advanced supervision functions and better analysis of call data.
Comparative table of the 11 best alternatives to Aircall
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 Ringover | Aircall |  3CX |  8x8 |  CloudTalk |  Dexem |  Dialpad |  GoToConnect |  Nextiva Call Center |  Nixxis |  RingCentral MVP |  JustCall |
|---|---|---|---|---|---|---|---|---|---|---|---|
| For companies with 2 to 5000 employees | For companies with more than 1 employees | For all companies | For companies with 2 to 5000 employees | For companies with more than 1 employees | For companies with 2 to 250 employees | For all companies | For all companies | For all companies | For companies with more than 1 employees | For companies with more than 50 employees | For all companies |
| See software | See software | See software | See software | See software | See software | See software | See software | See software | See software | See software | See software |
| Learn more about Ringover | Learn more about Aircall | Learn more about 3CX | Learn more about 8x8 | Learn more about CloudTalk | Learn more about Dexem | Learn more about Dialpad | Learn more about GoToConnect | Learn more about Nextiva Call Center | Learn more about Nixxis | Learn more about RingCentral MVP | Learn more about JustCall |
Our top 11 alternatives to Aircall
3CX
3CX is an open-source VoIP telephony solution that stands out for its flexibility and excellent value for money. Unlike Aircall, 3CX can be hosted on site or in the cloud, making it a particularly relevant alternative to Aircall for companies with security, personalization or data sovereignty requirements.
It's a complete tool offering all the functions of a modern call center: interactive voice response (IVR), queued calls, recording, real-time supervision, etc. Its web interface enables centralized management,and its pricing is based not on the number of agents, but on the number of simultaneous calls - a real advantage for scalable structures.
⚒️ Here's what 3CX has to offer to meet the needs of call centers and customer services:
- Self-hosted or cloud VoIP phone server
- Unlimited calls (depending on hosting provider) with voice recording
- Integration with Microsoft 365, Salesforce, Zendesk, etc.
- PC/mobile softphone + IP phone compatibility
- Queuing, IVR, supervision, call wall
- Call statistics and detailed analysis tables
3CX
8×8
8×8 is a unified communications platform designed for companies looking for a more comprehensive alternative to Aircall, with tools covering telephony, videoconferencing, messaging and omnichannel contact center. Hosted in the cloud, 8×8 is aimed at multi-site or international structures, with a robust infrastructure and 24/7 support.
This solution stands out for its ability to centralize all business communications in a single interface, while offering advanced management tools (conversational analysis, quality reporting, etc.).
⚒️ Here are the main features offered by 8×8 for teams in search of performance:
- unlimited VoIP calls in 40+ countries (according to plan) ;
- multi-channel contact center with intelligent routing;
- AI-based call analysis: transcription, intent detection, quality scoring;
- integration with Salesforce, Microsoft Teams, Zendesk, etc. ;
- real-time supervision tools + personalized dashboards;
- HD videoconferencing and internal chat integrated into the platform.
8x8
CloudTalk
CloudTalk is a cloud telephony software specially designed for support and sales teams. Positioned as a nimble, productivity-oriented alternative to Aircall, CloudTalk seduces with its high call quality, native CRM integrations and intelligent management functions.
It's one of the easiest platforms to get to grips with, while offering advanced analysis and automation capabilities. Multi-country companies will also appreciate the ease of international number assignment.
⚒️ Here's what CloudTalk has to offer to optimize call management:
- local number assignment in over 70 countries ;
- inbound and outbound calls with unlimited recording;
- intelligent routing, queuing, IVR and personalized messages;
- integrations with HubSpot, Pipedrive, Zoho, Salesforce... ;
- real-time call statistics, customized reports;
- power dialer and click-to-call functionalities.
CloudTalk
Dexem Call Manager
Dexem Call Manager is a French business call management solution, ideal for SMEs and SMBs who want to regain control of their telephony. More focused on intelligent contact centers, Dexem features a no-code interface, fine-tuned control functions and advanced call flow management.
It's an interesting alternative to Aircall for those looking for a sovereign solution, hosted in France, and focused on optimizing the customer experience.
⚒️ Here are the key functions offered by Dexem to efficiently structure your incoming calls:
- no-code interface for configuring call scenarios ;
- rules-based routing (times, skills, geolocation, etc.);
- call recording, voicemail and personalized IVR ;
- usage statistics, performance monitoring and flow analysis;
- multi-country virtual number assignment;
- integration with CRM or in-house tools via API.
Dexem
Dialpad
Dialpad is an all-in-one cloud communications platform, designed for companies that want to combine business telephony, video conferencing and team messaging in a single tool. It's a modern alternative to Aircall, designed for mobility, with a strong dose of artificial intelligence to automate call tracking and improve the quality of interactions.
Thanks to its in-house AI engine, Dialpad analyzes conversations in real time, transcribes exchanges and suggests actions during the call: a real plus for sales and support teams in their quest for productivity.
⚒️ Here are the key features offered by Dialpad to boost your communications:
- VoIP calls with real-time transcription (via AI) ;
- Voice Intelligence functionality to analyze conversations;
- integration with Salesforce, Zendesk, Microsoft 365, Google Workspace ;
- HD videoconferencing + team collaboration (chat, files) ;
- intelligent routing, queuing and personalized IVR ;
- performance monitoring with dynamic dashboards.
Dialpad
GoToConnect
GoToConnect, formerly Jive, is a VoIP business telephony solution developed by the LogMeIn Group. It has established itself as a reliable alternative to Aircall, with international coverage, a clear interface and integrated collaboration tools (videoconferencing, messaging, etc.).
GoToConnect's appeal lies in its ease of deployment, transparent pricing, and ability to adapt to SMEs and large organizations alike, thanks to a stable global cloud network.
⚒️ Here's what GoToConnect has to offer to ensure smooth communication within your company:
- unlimited VoIP calls, automatic registration ;
- international number assignment, intelligent routing ;
- unified user interface for calls, chat and video;
- integrations with Microsoft Teams, Slack, Zoho, Salesforce ;
- visual parameterization of call flows via drag & drop ;
- real-time call analysis and detailed call history.
GoToConnect
Nextiva
Nextiva is a U.S.-based cloud communications platform designed for companies that want an all-in-one tool: business calls, SMS, video, chat and even integrated CRM. It's a particularly robust alternative to Aircall for teams who want to centralize customer data and streamline exchanges.
Its unified interface enables teams to work more efficiently, while having access to a complete view of the customer journey. Nextiva also relies on a proprietary cloud infrastructure, renowned for its reliability and audio quality.
⚒️ Here are the main features that Nextiva brings to operational performance:
- VoIP HD calls, SMS, voicemail, online fax ;
- automatic routing, IVR, recording and supervision;
- integrated CRM with customer history, tickets and automation;
- call statistics, customized dashboards;
- videoconferencing and team collaboration (chat, screen sharing);
- integrations with Microsoft 365, Google, Salesforce.
Nextiva Call Center
Nixxis
Nixxis Contact Suite is a European solution dedicated to contact centers. Unlike Aircall, which targets a more generalist audience, Nixxis is clearly aimed at demanding call centers, with specialized needs in call distribution, supervision and productivity optimization.
Hosted in the cloud or on-premise, Nixxis offers an ultra-parametric approach that enables complex scenarios to be built, multiple queues to be managed or real-time performance to be monitored with a granularity rarely seen elsewhere.
⚒️ Nixxis' key features for managing a multi-channel call center with precision include
- intelligent routing based on skills (ACD), schedules, queues, etc. ;
- inbound/outbound calls, SMS, email, chat and social networks;
- call recording and automatic voice analysis;
- live supervision tools, agent scoring, alerts;
- integration with CRM via API (Salesforce, Dynamics, etc.);
- quality monitoring, advanced reporting, customized data export.
Nixxis
RingCentral MVP
RingCentral MVP (Message, Video, Phone) is an enterprise-level unified communications solution. With a strong presence on the North American market, RingCentral MVP is a premium alternative to Aircall for multi-site or fast-growing organizations, thanks to its solid cloud infrastructure, global coverage and advanced features.
Everything is designed to streamline internal and external exchanges, with a single application that combines calls, messages and video. It's also one of the most comprehensive tools available in terms of performance analysis.
⚒️ RingCentral MVP offers the following features for large-scale corporate telephony:
- HD VoIP calls with IVR, intelligent transfer, recording ;
- integrated team messaging and videoconferencing;
- collaboration tools: documents, tasks, calendar ;
- real-time supervision, customizable dashboards;
- integrations with Salesforce, Google, Microsoft, Slack, etc. ;
- international numbers, portability, multi-site management.
RingCentral MVP
Ringover
Ringover is a French cloud telephony solution that focuses on ease of use, rich functionality and excellent value for money. Positioned as a more affordable alternative to Aircall, Ringover offers a modern interface, rapid activation, and features designed for sales and support teams.
Ringover's outstanding features include its ability to easily connect telephony to business tools (CRM, helpdesk, etc.) and centralize communications in a single workspace.
⚒️ Here are the features Ringover offers to make day-to-day calls run more smoothly:
- unlimited calls in France and abroad (Business plan) ;
- local or international numbers, multi-user management ;
- automatic recording, voicemail, visual IVR ;
- integration with HubSpot, Zoho, Salesforce, Pipedrive, etc. ;
- call statistics, real-time monitoring, live coaching;
- ergonomic web and mobile application, hardware-free installation.
Ringover
JustCall
JustCall is a VoIP telephony cloud solution designed for sales, marketing and support teams looking to automate and personalize their communications. It's a particularly attractive alternative to Aircall for sales-oriented companies, with tools designed for cold calling, SMS marketing and sales performance analysis.
Easy to deploy and entirely web-based, JustCall integrates quickly with market CRMs, enabling your teams to call from anywhere, while keeping full traceability of customer interactions.
⚒️ JustCall offers the following features to improve sales efficiency:
- local and international numbers in 70+ countries;
- VoIP calls, SMS, automatic recording;
- power dialer, click-to-call, automated call campaigns;
- integration with over 100 CRM and SaaS tools (HubSpot, Zoho, Salesforce...);
- analytical dashboard, call tracking, real-time coaching;
- desktop, mobile and Chrome extension.
JustCall
How to choose the right alternative to Aircall?
Overview of the best alternatives to Aircall
| Software | Main strengths | Ideal for... | Indicative pricing* |
| 3CX | Total control, on-premise hosting possible | Technical SMEs, in-house IT | Free plan |
| 8×8 | Unlimited calls to 40 countries, integrated AI | Multi-site companies | On quotation |
| CloudTalk | Excellent call quality, CRM integrations | Sales & support teams | From €25/month |
| Dexem Call Manager | No-code interface, French hosting | SME & ETI in France | From €19/month |
| Dialpad | Conversational AI, highly mobile | Hybrid & sales teams | From €12.78/month |
| GoToConnect | Rapid deployment, integrated video | International SMEs | On quotation |
| Nextiva | Complete platform with customer support | SMEs + scaling teams | From €12.78/month |
| Nixxis | Complex routing, fine analysis | Structured call centers | From €39.90/month |
| RingCentral MVP | Robust, multi-site platform, advanced analytics | Large enterprises | From €15.99/month |
| Ringover | Modern interface, unlimited calls, SaaS integrations | French or international SMEs | From €15/month |
| JustCall | Power dialer, SMS, focus sales | Multi-channel sales teams | From €24.70/month |
Criteria for selecting an alternative to Aircall
Choosing the right telephony software is more than just comparing prices. It's a strategic decision that impacts the customer experience, team efficiency, and the quality of communication throughout the company.
📌 Here are the essential criteria to consider when identifying the best alternative to Aircall:
- your business use cases : customer support, sales prospecting, after-sales service, contact center... Each use implies specific functions (queues, scripts, recordings, etc.).
- telephone functionalities: not all tools offer the same level of routing, IVR, analysis or voice recording. Check whether the software allows for fine-tuned management of incoming/outgoing calls, with customizable scenarios.
- integration with your ecosystem : a good tool should integrate easily with your existing tools: CRM (Salesforce, HubSpot, Zoho), helpdesk, analysis or collaboration tools. This avoids duplicate data entry and improves team productivity.
- Call quality and service reliability: voice quality, system availability and network stability are fundamental, especially for call centers. Choose platforms with proven cloud infrastructure or local hosting, depending on your needs.
- Pricing and business model: Aircall is often criticized for its high price per user. Some alternatives offer more flexible pricing: per simultaneous call, per feature, or with unlimited plans tailored to your volume.
- scalability and multi-site management: your solution needs to be able to support your growth: opening offices, hybrid teams, international deployment. Think multi-number management, user permissions and portability.
- support and assistance: responsive and available support, ideally in French, can make all the difference during peaks in activity or technical problems. Some publishers even offer a dedicated account manager for large teams.
Now it's up to you to find the best solution
As we've seen, Aircall isn't the only option on the market, and it's not always the best one. Whether you're looking for greater flexibility, better integration with your CRM stack, impeccable call quality, or simply better value for money, there's no shortage of alternatives to Aircall.
The most important thing is to choose a platform that really sticks to your business challenges: team size, call flow structure, performance monitoring, customer strategy...
👉 Now it's up to you: test, measure... and turn every call into an opportunity.
Article translated from French