Zoho Desk : Customer Service Help desk Software

Zoho Desk is the industry’s first context-aware software built to resolve everyday customer service challenges. This omni-channel customer service software is easy to sign up and use. It has a unified platform with the right set of tools for ticket management, telephony, Instant messaging on all popular channels, AI, automation, survey, analytics and self-service.  

All you got to do is, set it up for your business and explore the seamless customer service experience. You can try the following editions as per your business requirement.  

Price: Zoho Desk offers a 15-day free trial after which teams can continue with the free plan for 3 agents or choose from the paid editions ranging from US $14 – US $40 per agent per month.  It is easy to set up and broadly customizable. It has an intuitive ticketing view and makes team collaboration easier. It packs all the automation and analytics necessary to scale to any volume of customers. It is widely extensible and offers integration options to connect with other business tools used by the team for context and continuity.

Features: 

• The omni-channel ticket management covers all modes of communication including social media and all popular instant messaging channels. 

• The upgraded User Interface is highly user-friendly and has several accessibility controls.

• It has a multi-brand and multilingual help center that promotes customer self-service through knowledge base portals and community forums. 

• It comes with Android and iOs mobile apps for agents and managers to keep on top of things. 

There's a dedicated Zoho Desk visual app called Radar for agents and managers to manage their everyday operations on the go.