Definition • May 5, 2025

The 2025 service desk guide, to understand your customers and improve support

Definition, best practices and comparison of the best ITSM tools: explore our comprehensive 2025 guide to optimizing your service desk.

Definition • April 30, 2025

All you need to know about malware, the virus that doesn't wait for winter to strike!

This article will tell you all you need to know about malware. On the program: definition, overview of the worst digital parasites, practical tips for recognizing dangers, and a short guide to effective digital protection.

Definition • April 30, 2025

Phishing, what you need to know before replying to this "urgent email".

Phishing is one of the most common cyber threats. What are its characteristics? How can I protect myself? What anti-phishing tools are available? Everything you need to know to minimize the risks and impact of phishing on your business.

Definition • April 30, 2025

Deciphering the phishing attack, so you don't take the bait!

Find out what a phishing attack is, how to recognize it and what measures to take to protect your personal and business data effectively.

Software • April 30, 2025

Top 9 after-sales software tools that turn complaints into customer loyalty [comparison].

Centralized information, automation, customer relations at the heart... In 2025, we're no longer subjected to after-sales service, we're driving it. With the right after-sales software! A comparison of 9 tools.